To tell you the truth, the calls I have gotten for Vista haven't been all that bad. Some were great. The other day, a client's Gateway would not start up. I had him put in the Vista DVD, it detected the errors and BOOM, fixed. If that was XP he would have had to wipe out and start over.
The biggest issue is not with the O/S, but with people who think that 5-7 year old software is going to work with it. Take Office 2000 and XP, for example. They will install but they have HUGE issues with running on Vista. When I tell them that only 2003 and up work with Vista, they get mad that they have to *gasp* buy new software that works.
Another issue is that PC manufacturers are putting Vista into cheap PCs with only 512mb of RAM. People buy these PCs and then call us and complain that they put one lousy app in and the PC is running poorly. Unfortunately, it's tough to tell them they need to upgrade the memory to at least 1GB (or exchange it for one that does) without them screaming back at you "then why would they sell a computer that needs to be upgraded out of the box?!"
The biggest issue is not with the O/S, but with people who think that 5-7 year old software is going to work with it. Take Office 2000 and XP, for example. They will install but they have HUGE issues with running on Vista. When I tell them that only 2003 and up work with Vista, they get mad that they have to *gasp* buy new software that works.
Another issue is that PC manufacturers are putting Vista into cheap PCs with only 512mb of RAM. People buy these PCs and then call us and complain that they put one lousy app in and the PC is running poorly. Unfortunately, it's tough to tell them they need to upgrade the memory to at least 1GB (or exchange it for one that does) without them screaming back at you "then why would they sell a computer that needs to be upgraded out of the box?!"
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