I think I'm having a bit of PTSD here.
I worked in the parking biz from 1983-1998, mostly in office towers with a small element of retail, but worked at one location in the mid-'80's that was a mix, but significantly heavier on the retail than the others. That place was the worst!
The shoppers seemed to have the highest level of entitlement overall, coming back with probably hundreds of dollars worth of stuff, then bitching about having to pay $3.00-$5.00 for parking. Similar scenario with the customers that would eat at an upscale restaurant.
One of the most common, and most frustrating issues overall, would be the customers that ass
umed that just because they did business in the building, they shouldn't have to pay for parking. This could be especially true if the building was named for the Company they had visited.
Other frustrating scenarios, were regarding parking validation. Our Company accepted
various validations over the years, and the validation type could vary by location as well.
Some businesses would stamp a customer's ticket with their own random stamp, (like their check endorsement stamp), a business card, or a signature, with all good intentions of paying. But that could end up being an accounting nightmare on our end.
Eventually, our Company started selling their own dollar value, or time value validation stickers, but some of the businesses, that we had parking validation agreements with, insisted on continuing to validate in the manner they had been, such as a rubber stamp, or authorized signature.
Another validation frustration, was partial validations that by design would not cover the entire time frame the customer had parked, whether the validator just covered the first dollar or two of parking cost, or X amount of time, and the customer had gone off to do something else before picking up their car, and went past the validated time. Occasionally we'd get a customer bitching because they had to make up the difference.
Okay, time to decompress from those bad memories.....