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The customer is always right except when they're wrong but even then they're right.
  #1  
Old 04-02-2018, 04:00 AM
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AkaiKitsune AkaiKitsune is offline
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Angry The customer is always right except when they're wrong but even then they're right.

A bit ranty be warned.

I really I think we should move away from "The customer is always right" attitude as all it does is turn normal customers into self-entitled shitheads who believe if they throw a tantrum they'll get whatever they want. If we got away from the stupid attitude then customers would actually need a reason to return products... Whether that be because they didn't realize it was made with such and such ingredient or it was spoiled/not sealed properly... They wouldn't be able to pull the "wah wah I'm never gonna shop here again wah" card because if they did that then they would have nowhere to shop at all, instead of it meaning they get what they want and a gift card. Start banning people from stores if they're an actual problem. None of this BS of "oh, she brought contaminated bags with a caustic residue? You had someone take over for you so you could wash it off? Well, you shouldn't have told that person to use gloves and not use that particular bag *finger waves* it makes the customer feel slighted... like they did something *gasp* wrong... we always want to give the customer a happy experience at our store *cue creepy politicians smile*. So next time make sure to satisfy the customer's needs better." (And yes that's an actual reaction I got to this incident)

No, just no. She should have been told upfront that she was the one who brought contaminated bags and it's the company's job to look after their employees. She should have been told that acting like a bitch because I refused to continue the order while my wrist/hand were being eaten away at was unacceptable. That if she can't keep her bitching strictly mental like the rest of us then she will be escorted out. (Except more diplomatically then that). Not "we're so sorry, it won't happen again." I'm sorry but if she does it again I'm going to react the exact same way.

Encouraging a customer to come back after a bad experience is one thing, something I support and understand. Encouraging customers to abuse your employees is just stupid. Particularly if you keep telling them it's okay to do that.

There was one guy, who after being charged a whole 5cents for a paper bag, threw a temper tantrum and picked up the box on the till that we stuff paper bags into and tossed it into the front end floor making a huge ass mess and a hazard to anyone walking by. What did he get? Oh, we dropped the bag charge and gave him a $5 gift card. Congratulations, you've just ensured that everyone watching that display knows that if they throw a tantrum about it they'll get what they want! "It's 5cents. Deal with it or bring your own bags next time" should have been the response (except more, ya know, diplomatic). It's not as though we're the only store that charges for paper bags or plastic (we're actually the last. And some stores will charge as much as a dollar for using non re-useable bags).

Every time a new product comes out we refer to them as 'taste samples' because due to this stupid 'customers always right' policy people will buy the new product taste it and if they decide they don't like it they'll bring it back in for a full refund. There's nothing wrong with the product and the customer is happy to admit they "just didn't like the taste". Guess what bitches, that's where 'buyer beware' comes in. You buy something new you've never had then there's gonna be a chance you don't like it. Deal with it you little old shits.

I wish I could say it's just our store but almost everywhere I've worked, or that my friends/family have worked it's been the same.

Besides is it so much to ask that a customer act like the adult they supposedly are and have a civil discussion about the problem they are having? Must they always this a tantrum? Or go on a holier-then-thou tirade?

I remember one bitch went and complained to the manager that I had to look up the code for a bulk product (she had written it down wrong). How dare I! According to her I shouldn't have questioned her.... On what exactly did I question her on? Oh the code you wrote down was a bulk blueberry code that we haven't used/sold in 20yrs? But you're buying what is clearly a nut mix? I'm pretty sure lady that despite your protests you are wrong. Period. Yes blueberries are cheaper then nuts, and I'm betting that's why you wrote that code in the first place so when you threw a tantrum to the big boss via email you could get free (about $50 worth of) product!

Oh and then there was the one who covered a bunch of really expensive bulk mushrooms with the cheap ones (poorly might I add) so he wouldn't have to pay for the expensive ones. He threw a tantrum so we ended up giving him the regular mushrooms for free but still charged for the expensive stuff.

Oh there was the one who tried to smuggle expensive spices out by putting them in the produce bags and shoving them down her bra. Sorry but when the store is that empty and you come in with a C-cup but leave with a D, someone is bound to notice. (It wasn't me this time. It was predictably enough one of the boys)
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Last edited by EricKei; 04-02-2018 at 03:08 PM. Reason: Fixed link

Stupid manager
  #2  
Old 04-02-2018, 04:30 AM
earl colby pottinger earl colby pottinger is offline
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Default Stupid manager

You have a very stupid manager. The computer store I used to work at calculated the losses from trying "The customer is always right" approach, the losses were so great my boss started to play hard-ball with the customers who always expected freebies.

Guess what? Profits soared after that. We have a number of customers complain and say they were offended and they would never shop at our store or bring devices to our repair center again, yet profits just increased.

Today the company is 35 years old, and still going strong and interesting NOT ONE of the competing stores that grab up those complaining customers is in existence today. They all were bankrupt, I wonder why?

  #3  
Old 04-02-2018, 08:25 AM
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I'm reminded of a quote from this very site, in days of yore: "Your spineless supervisor just rewarded someone for committing a felony." (I can't find it, and neither can Google, but the quotefile doesn't lie. )

Also:

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Last edited by Deserted; 04-02-2018 at 07:16 PM. Reason: edited img to remove nsfw irrelevancies and hotlinking

  #4  
Old 04-02-2018, 03:05 PM
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EricKei EricKei is offline
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It wouldn't be so bad if stores went strictly by what the phrase actually *means* -- i.e. "The customer is always right in that they know what they want to buy; we should find out what that is, and provide it for them."
Quote:
Quoth earl colby pottinger View Post
We have a number of customers complain and say they were offended and they would never shop at our store or bring devices to our repair center again, yet profits just increased.
I like the way your boss thinks ^_^ As for those customers, my guess is that those were the ones causing the losses anyway. Good riddance to bad rubbish.
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  #5  
Old 04-02-2018, 04:29 PM
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Quote:
Quoth earl colby pottinger View Post
Today the company is 35 years old, and still going strong and interesting NOT ONE of the competing stores that grab up those complaining customers is in existence today. They all were bankrupt, I wonder why?
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Last edited by EricKei; 04-02-2018 at 11:41 PM. Reason: snip

  #6  
Old 04-02-2018, 06:44 PM
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It always baffles me that food is returnable, at all. Unless it's gone bad or something. You bought spicy curry and it's too spicy? Too freaking bad for you, idiot.

I believe the stupid way returns are now is from way way back when stores had more power than consumers. So a store could refuse an item that they really should have returned and the customer was just out of luck. But then the pendulum swung the other way and the customers have all the power now. There's never any reasonable middle ground, apparently, it's either extreme.
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  #7  
Old 04-04-2018, 05:13 AM
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and I experience the same thing day after day after day ad nausium at red roof pizza national chain.

The other day a customer complained because their wing container "was a little crushed". NOW there was totally nothing wrong with the wings mind you BUT NO NOZ MUST HAVE MORE WANGZ and my company "happily" provided a brand new order of wings and did NOT get the old squished container ones back.

It has gotten so regular that I rarely post about this anymore. There is no point SSDD SSDW SSDM SSDY
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Old 04-04-2018, 11:05 PM
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Quote:
Quoth earl colby pottinger View Post
You have a very stupid manager.
Stupid and spineless. Always a very bad combination.
Quote:
Quoth earl colby pottinger View Post
The computer store I used to work at calculated the losses from trying "The customer is always right" approach, the losses were so great my boss started to play hard-ball with the customers who always expected freebies.

Guess what? Profits soared after that.
I wish more companies thought this way. I mean, it's basic math, right? And basic common sense (which we all know is not very common at all). Bad customers cost the store money and often scare off the good customers. Kowtowing to bad customers only encourages them to be worse, like praising a puppy for peeing on the rug. Get rid of the bad customers, the good customers will feel more comfortable about shopping there.

That's what I love about running my own internet business from home: I'm the boss. I do not have a corporate to report to. And if some customer gives me crap, I block them. To hell with them. There are plenty of decent customers out there that I don't miss the bad eggs.
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  #9  
Old 04-06-2018, 12:11 AM
Mental_Mouse Mental_Mouse is offline
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Quote:
Quoth Racket_Man View Post
and I experience the same thing day after day after day ad nausium at red roof pizza national chain.

The other day a customer complained because their wing container "was a little crushed". NOW there was totally nothing wrong with the wings mind you BUT NO NOZ MUST HAVE MORE WANGZ and my company "happily" provided a brand new order of wings and did NOT get the old squished container ones back.

It has gotten so regular that I rarely post about this anymore. There is no point SSDD SSDW SSDM SSDY
At least some companies seem to reward any customer who actually pays them any attention. Rave review or complaint, if you actually talk to them you'll get something.
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