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  • More of a 'hearing' ...

    I now work part-time as a cashier in Reaalllly BIG Big-Box hardware/DIY/home supplies store. Part of that involves spending time back in the lumber section. I really hate it there for various reasons but none are germane to this story.

    Another cashier who was stuck back there reported that some SC came in and wanted information on insulation, IIRC.

    Cashier: "Okay, ma'am, I will call somebody to talk to you."

    SC: "No, YOU will explain it to me!"

    Cashier: "Um, ma'am, I really don't know much about this ..."

    SC: "YOU WILL EXPLAIN IT TO ME!"

    So Cashier looked it up on the website and after 20 frustrating minutes managed to more or less give the SC the information she wanted.

    I have decided that if this ever happens to me, I will (assuming there are no other customers waiting for me) bugger up my 'search' so badly that the SC will either give up and let me call in a specialist, or take his or her entitled whininess somewhere else.
    Customer service: More efficient than a Dementor's kiss
    ~ Mr Hero

  • #2
    You should do as he asks.

    Him: Tell me all about the insulation.

    Me: It's pink.

    Him: What's the R-value?

    Me: It's pink.

    How thick is it?

    Me: It's pink.

    Etc.
    "I don't have to be petty. The Universe does that for me."

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    • #3
      Quoth Ironclad Alibi View Post
      You should do as he asks.

      Him: Tell me all about the insulation.

      Me: It's pink.


      ...

      Etc.


      That is PRICELESS.
      Last edited by EricKei; 11-01-2018, 11:19 AM. Reason: snip
      Customer service: More efficient than a Dementor's kiss
      ~ Mr Hero

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      • #4
        This sounds like like someone who knows nothing about insulation. Which means:

        TIME FOR QUESTIONS!!!

        Would the be for 16" on center or 24"?

        4" or 6"?

        Fiberglass or natural?

        Vapor barier?

        Blown or rolled?
        Life is too short to not eat popcorn.
        Save the Ales!
        Toys for Tots at Rooster's Cafe

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        • #5
          I agree with Ironclad. Doing a bad search is a good idea, too. You would think they'd be satisfied that you want to get them the right person for the job, but noooo...
          "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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          • #6
            Bonus points for search 'results' that have NOTHING to do with what the product/project the idiot is trying to bungle up. Information from automotive sources for your gardening needs, sir?

            Comment


            • #7
              These are the same people that call the wrong dept and then refuse to be transferred to the person who actually knows what they want to know.

              I hated those people.
              When you start at zero, everything's progress.

              Comment


              • #8
                Ask them if they have taken the insulation challenge?
                AkaiKitsune
                Sarcasm dear, sarcasm. I’m well aware that dealing with civilians in any capacity will skin your faith in humanity alive, then pickle anything that remains so as to watch it shrivel up into an immortal husk thus reminding you of how dead inside you now are.

                Comment


                • #9
                  Quoth Rosco the Iroc View Post
                  Ask them if they have taken the insulation challenge?
                  Do I even want to know what that is ... ?

                  I could also say, "I'm sorry, but I'm a lifelong apartment dweller ... what is this 'insulation' you speak of ... ?"
                  Customer service: More efficient than a Dementor's kiss
                  ~ Mr Hero

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                  • #10
                    Insulation - If they're wanting something in an air-thermal, get them some wiring with REALLY GOOD insulation. And vice versa.

                    And to be fair, you'd be keeping with their wishes. If they wish to be insulated from the good sources of information, then by all means, give them what they want.

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                    • #11
                      Quoth Rosco the Iroc View Post
                      Ask them if they have taken the insulation challenge?
                      I just have to see the fiberglass stuff and I start itching. My wife has been using the spray in stuff wife great results.
                      Bow down before me for I am ROOT

                      Preserving precious bodily fluids sine 1952

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                      • #12
                        Quoth Rosco the Iroc View Post
                        Ask them if they have taken the insulation challenge?
                        Dare I ask: what is the insulation challenge?
                        I'm trying to see things from your point of view, but I can't get my head that far up my keister!

                        Who is John Galt?
                        -Ayn Rand, Atlas Shrugged

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                        • #13
                          Quoth Tanasi View Post
                          My wife has been using the spray in stuff wife great results.
                          I must be tired. I can't think of a sufficiently witty response to this one.
                          "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                          "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                          "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                          "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                          "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                          "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                          Acts of Gord – Read it, Learn it, Love it!
                          "Our psychic powers only work if the customer has a mind to read." - me

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                          • #14
                            Insulation... that's the stuff you have to buy from a special company before you get to drive, right?

                            No?

                            It's the thing you celebrate in the US with fireworks and barbecues?

                            It's the Spanish word for salad?

                            Comment


                            • #15
                              Quoth Pixelated View Post
                              I now work part-time as a cashier in Reaalllly BIG Big-Box hardware/DIY/home supplies store. Part of that involves spending time back in the lumber section. I really hate it there for various reasons but none are germane to this story.
                              "The god damn Germans got nothin' to do with it."


                              Just sliding down the razor blade of life.

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