Go Back   Customers Suck! > The Heart of the Site > Sucky Customers

Reply
 
Thread Tools Display Modes

  #11  
Old 01-22-2020, 02:11 AM
Ironclad Alibi's Avatar
Ironclad Alibi Ironclad Alibi is offline
Chairman of the Board
 
Join Date: Dec 2007
Location: Inside The Beltway.
Posts: 4,805
Default

Quote:
Quoth snugglegirl05 View Post
clip

Why would management think this a good idea?
Fixed it for you.
__________________
"I don't have to be petty. The Universe does that for me."
Reply With Quote

  #12  
Old 01-23-2020, 02:57 AM
notalwaysright's Avatar
notalwaysright notalwaysright is offline
Escapee
 
Join Date: Jul 2014
Posts: 3,034
Default

It's not just small orders at my location. I've been there in the morning when only one regular lane is open. The store opens at 7 AM and I'm there at maybe 7:30 ish. This is a super store or whatever it's called. The kind with full clothing, furniture, garden, bedding and bath, etc. One lane. It's annoying since I prefer to shop early to avoid the crazy shoppers, but it doesn't matter in the end, there's no good time to shop.

I don't mind using SCO sometimes, but when I'm forced to because this giant store only schedules one opening cashier I get a little cranky. What can I do? Nothing, so I just stand there in line and politely tell the SCO person trying to get me to move over "no thanks." Oh, there's big tv screens on the wall and sometimes the clerks seem like they want to call for another cashier but they aren't supposed to because of whatever the screens say? I don't understand the system.
__________________
Replace anger management with stupidity management.
Reply With Quote

  #13  
Old 01-23-2020, 05:24 AM
Pixelated Pixelated is offline
Area Manager
 
Join Date: Oct 2016
Location: Bookholm
Posts: 1,954
Default

Quote:
Quoth notalwaysright View Post
It's not just small orders at my location. I've been there in the morning when only one regular lane is open. The store opens at 7 AM and I'm there at maybe 7:30 ish. This is a super store or whatever it's called. The kind with full clothing, furniture, garden, bedding and bath, etc. One lane. It's annoying since I prefer to shop early to avoid the crazy shoppers, but it doesn't matter in the end, there's no good time to shop.

I don't mind using SCO sometimes, but when I'm forced to because this giant store only schedules one opening cashier I get a little cranky. What can I do? Nothing, so I just stand there in line and politely tell the SCO person trying to get me to move over "no thanks." Oh, there's big tv screens on the wall and sometimes the clerks seem like they want to call for another cashier but they aren't supposed to because of whatever the screens say? I don't understand the system.
My take on this -- and it IS just my 2 Knuts -- is that corporations everywhere are aware that a lot of people don't like the SCs ... but corporate does. No sick callouts, no vacations, no gripes ....

So they open ONE "manned" register, to show willing (ha) but at the same time to make it as inconvenient as possible, in the hopes of to some degree forcing people to use the SC ... because do you want to stand in line for the cashier, or pay for your stuff and be on your way?

I've seen a major drugstore chain here in Windsor do exactly that: ONE register with a live human being at it, and 8 to 10 people lined up. And of course the SCs are right there ... most of them standing unused.

My store keeps track of the amount of use the SCs get and the overall attitude is "Let's get those numbers up!"
__________________
Customer service: More efficient than a Dementor's kiss
~ Mr Hero
Reply With Quote

  #14  
Old 01-23-2020, 06:54 PM
snugglegirl05 snugglegirl05 is offline
Parking Attendant
 
Join Date: Jun 2008
Posts: 1,025
Default

Quote:
Quoth Pixelated View Post
My take on this -- and it IS just my 2 Knuts -- is that corporations everywhere are aware that a lot of people don't like the SCs ... but corporate does. No sick callouts, no vacations, no gripes ....

So they open ONE "manned" register, to show willing (ha) but at the same time to make it as inconvenient as possible, in the hopes of to some degree forcing people to use the SC ... because do you want to stand in line for the cashier, or pay for your stuff and be on your way?

I've seen a major drugstore chain here in Windsor do exactly that: ONE register with a live human being at it, and 8 to 10 people lined up. And of course the SCs are right there ... most of them standing unused.

My store keeps track of the amount of use the SCs get and the overall attitude is "Let's get those numbers up!"
So Corporate wants to control the outcome.

But you know what happens when you try to control the outcome.

It does not always go your way, but the way it is supposed to go.

Plus, you cannot control what your customers want to do.
Reply With Quote

  #15  
Old 01-24-2020, 08:49 AM
greek_jester's Avatar
greek_jester greek_jester is offline
Area Manager
 
Join Date: Jul 2008
Location: Norfolk, UK
Posts: 1,303
Default

They seem to be going a bit better over here in the UK. The hybrids for large trolley-loads with the conveyor belts seem to struggle more and often stand empty, but the little ones that you can only fit one basket on seem to do OK.

I admit, when I pop into the supermarket before work, I tend to head towards the self-scans purely because I'm still only running on one cup of tea and I don't want to have to be polite to a checkout operator. If I go later on in the day, though, I'll only go to self-scan if the queues at the manned checkouts are too long. Self-scans seem to have taken over from the express lanes over here, since I rarely see them any more.
__________________
"It is traditional when asking for help or advice to listen to the answers you receive" - RealUnimportant

Rev that Engine Louder, I Can't Hear How Small Your Dick Is - Jay 2K Winger

The Darwin Awards The best site to visit to restore your faith in instant karma.
Reply With Quote

  #16  
Old 01-24-2020, 11:35 PM
notalwaysright's Avatar
notalwaysright notalwaysright is offline
Escapee
 
Join Date: Jul 2014
Posts: 3,034
Default

Quote:
Quoth greek_jester View Post
TSelf-scans seem to have taken over from the express lanes over here, since I rarely see them any more.
And that doesn't bother me. The cashiers weren't ever allowed to enforce the item limit anyway, so what's the point? If I have just a couple items, I would prefer to go to a SCO actually, to avoid getting stuck behind someone who wants to argue and hold up the line.

But when I'm in a giant store with quite a large number of employees on hand and the line at the ONE cashier ends up down an aisle... To me, a reasonable solution would be maybe to start with one and have another one available if needed. That's so basic, right? I'm sure everything makes sense in the spreadsheets and formulas that corporate makes up, but reality doesn't conform to neat little columns. Arg.
__________________
Replace anger management with stupidity management.
Reply With Quote

  #17  
Old 01-25-2020, 03:11 AM
snugglegirl05 snugglegirl05 is offline
Parking Attendant
 
Join Date: Jun 2008
Posts: 1,025
Default

Quote:
Quoth notalwaysright View Post
I'm sure everything makes sense in the spreadsheets and formulas that corporate makes up, but reality doesn't conform to neat little columns. Arg.
That is very true.

But then Corporate does not want to hear about reality.

Reply With Quote

  #18  
Old 01-25-2020, 01:36 PM
Dreamstalker's Avatar
Dreamstalker Dreamstalker is offline
Philosophical Tomato
 
Join Date: Jul 2006
Location: Not where I think I am
Posts: 5,129
Default

Quote:
Quoth Pixelated View Post
ONE register with a live human being at it, and 8 to 10 people lined up. And of course the SCs are right there ... most of them standing unused.
My store is doing this. Ever since the idea was floated to put them in (2+ years ago), us who had experience with them were sounding the alarm. People here want to be waited on, they don't want to do it themselves. If they do get the chance to do it themselves, they will steal.

It doesn't help that the SCOs are arranged against the wall in line with the cookie shelves, so we can't stock that area at all if the SCs decide to make two checkout lines.
__________________
"I am quite confident that I do exist."
"Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor
Reply With Quote

  #19  
Old 01-26-2020, 04:36 PM
workerbee222 workerbee222 is offline
Bagger
 
Join Date: Aug 2006
Posts: 518
Default

We have two large grocery chains here, and one of them seems to have abolished SCO. I can't say for sure, because it's the chain I use less, but it is on the route to work, on the convenient side of the road. I used to use the SCO for my bagel and frozen entree for lunch, but now stand in line to be checked out. You'd think they'd have more than one cashier at 9:30 in the morning.
Reply With Quote

  #20  
Old 01-27-2020, 01:12 PM
Jetfire Jetfire is offline
Area Manager
 
Join Date: Oct 2006
Posts: 1,038
Default

Quote:
Quoth greek_jester View Post
The only way this is ever going to stop is if every customer who is stuck at an express line behind someone with more than the requisite number of items complains to the manager. Eventually the sheer number of complaints will make corporate have to choose; annoy the customer breaking the rules by making them leave the line, or annoy the many more customers keeping to the rules?
If you really think that would happen, I'm sure you can find some good deals on bridges in NYC.

What will happen is Corporate will get complaints from both sides, and Corporate will tell the store managers to make sure that Express Lanes are for people with the right amount of items... without telling the cartfulls to go to other lanes. Corporate of course lives in Wonderland where doing impossible things like that is perfectly normal thing to do before breakfast after all.

In any case, as others have noted, more and more, Express Lanes seem to be replaced by Self Checkouts and that seems to be slightly improving the situation. Or at least for me, I generally prefer the SCO and will use it when I can; but I normally only have express-lane numbers of items to buy anyways.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 08:40 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2020, vBulletin Solutions, Inc.