Saturday was a slow day and both my co-worker, H and I were waiting on our rooms to be empty. My boss asked me to tidy up the breakfast room and H to tidy up our laundromat.
A half hour later H comes back with a message for the boss. Apparantly an irate lady demanded that my boss "get her ass over there right this minute. The lady then told H that the machines here were always broken and she was going to call the BBB if it wasn't fixed this minute.
Complaints 101
Complain yourself do not send someone else to do it
Do not demand that people get over there this minute to fix something
If machines at a laundromat are "always broken" go to another
The sucky things is yes we currently have two dryers broken and despite our hanging 'Out of Order' signs, people feel it neccessary to take them down.
A half hour later H comes back with a message for the boss. Apparantly an irate lady demanded that my boss "get her ass over there right this minute. The lady then told H that the machines here were always broken and she was going to call the BBB if it wasn't fixed this minute.
Complaints 101
Complain yourself do not send someone else to do it
Do not demand that people get over there this minute to fix something
If machines at a laundromat are "always broken" go to another
The sucky things is yes we currently have two dryers broken and despite our hanging 'Out of Order' signs, people feel it neccessary to take them down.
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