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  • Software Change Incoming

    So the client is changing software for the trouble ticket system we've been using. Like many, I'm not looking forward to it, exactly. As with any new upgrade or change, there are going to be people complaining. My supes are already doing so.

    But it is what it is.

    One thing I do like is what I've taken to calling the CYA function. You can assign a "visible" priority to the ticket which the user can see, while there's an internal priority which is the ticket's ACTUAL priority. Also, entries in the worklog can be marked as visible or not, thus meaning we can actually leave theoretical "user is a PITA/walking PEBCAK" messages in the ticket.

    Not that we're encouraged to do so.

    Gonna be an interesting few weeks.
    PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

    There are only Four Horsemen of the Apocalypse because I choose to walk!
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