Listen the First Time, Don't Call Back

[Rattslinger]

I hate it when customers don't listen, I've made this I think, very clear so far in my threads.

Me:
SC:

Me: **Company Welcome**
SC: I'd like to order some business cards, 10,000 of number xxx-xxxx
Me: So that's 10,000 of number xxx-xxxx
SC: Correct, could you put **personal information**
Me: So that's **read back personal information**
SC: That's correct
Me: You're total comes to $xx.xx, Credit or Billing
SC: Bill Me Please
Me: Thank You for Calling, Have a Great Day!
SC: You too!

**Five Minutes Later with Ten Calls in the Queue**

Me: **Company Welcome**
SC: Yeah I just spoke to you about five minutes ago, I wanted to put my information on the business cards.
Me: Ma'am we did personilize your cards, you read it off to me, I read it back to you.
SC: Well, I didn't hear you, so I need you to reed it off again.
**15 Calls Now In Queue**
Me: **Rereads Information**
SC: Okay so that's **repeats information again**
Me: Yes, that's correct
SC: Could you repeat back what I just read to you.
Me: **Repeats information for the third time**
SC: That's correct, have a good day! **click**

[Dips]

I always get the obsessive repeat-that-backers when I'm on phones by myself. I hate it.

[allniter]

You never know, maybe she's Obsessive Compulsive.

At least there wasn't an attitude with the annoyance.

[Peppergirl]

Im glad someone brought up OCD. We have a guy that calls the EMERGENCY travel center where I work every single weekend to ask if his American Airlines frequent flyer number is in his travel booking for the upcoming week.

Not only does he ask, but he'll ask like this:

OCD guy: "Hi, this is (OCD guy) from (OCD guy's company). Can you check my itinerary for Monday and make sure my American FFY number is in the record?"

Agent: "No problem. (does entry)..yes, it is"

OCD guy: "And what's the number?"

Agent: "It's 1234567"

OCD guy: "So that's been credited to my account then?"

Agent: "Yes, sir."

OCD guy: "And that's number 1234567?"

Agent: "Yes, sir"

Lather - Rinse - Repeat...EVERY weekend.

I guess the guy can't help it, but Jesus God dude, it says it right on your itinerary "Your American Airlines frequent flyer number 1234567 has been added to your booking"

[marasbaras]

I've had a lot of things printed over the years. Repeating back a few times is probably wise.

Calling every weekend .. nuts.

[CiggyStoreClerk]

I'll have customers coming in that seem like they'll be the absolute perfect customer... then it all goes wrong with one simple question.

The perfect customer:
"Hi. I'll have five cartons of the Canadian Brown Tips please."
Glandly grabs what they want, bags it, even puts an extra lighter in the bag for them

Then it happens....

"These are Canadian, right?"

No, sir. No they're not. I'm trying to trick you into smoking American cigarettes so that you're so enraged, you never smoke another cigarette in your life. Because that would amazing for business.