Quote:
Quoth mhkohne
The problem with this story is that it does nothing to dissuade the customer from being a jerk again in the future. Which is a problem in my mind.
|
Agreed.
Now management not taking customers shit works for me. If they would just stand there and tell the SC something along the order of "What, you never made a mistake in your life at all?" would at least help. Mix it with " And we have done <this> as an apology. What more do you want, blood?" done sarcastically appeals to me as well.
__________________
EVE Online: 99% of the time you sit around waiting for something to happen, but that 1% of action is what hooks people like crack, you don't get interviewed by the BBC for a WoW raid.
|