A couple of weeks ago(found the call) this woman calls in asking about long distance charges on her bill. I explained to her that her plan doesn't offer this, so if she doesn't want any charges she would have to change her plan. I also advised she could get a prepaid phone, which she is kind of okay with. the reason for the ld charges is because the plan is for local calls only.
The reason I say kind of is because this is a buisness account under her hubbys name and is worried that he will freak about the charges. I thought it was rather weird because if it's being used for this then why would he care. Turns out she is calling the same number and does not want him to find out about it. I tell her she can pay for what she thinks she has used for long distance before paying hte billing so the charges will reduce on the next billing, but the calls will still show up.
After going over with her getting her own line of service or changing the plan she wanted to know if there were any otheroptions. Btw this is where the customer fails to understand what I'm talking about.
I recommended to her to possibly use a calling card so that way when she calls the number in question and they call her with a card it won't show the number.
She actualy asked me what a calling card was and where do to get them. I had to explain it to her as well as make suggestions. She couldn't beleive it. Turns out the number she is calling is someone new in her life and doesn't want her hubby to find out. She asked how I knew about this and had to explain that for awhile I was calling someone(my now live in girlfriend) with a calling card so it wouldn't show up on my parents phone bills. She thanked me and hung up, all I could think was wow, how do you now know some of this stuff?
The reason I say kind of is because this is a buisness account under her hubbys name and is worried that he will freak about the charges. I thought it was rather weird because if it's being used for this then why would he care. Turns out she is calling the same number and does not want him to find out about it. I tell her she can pay for what she thinks she has used for long distance before paying hte billing so the charges will reduce on the next billing, but the calls will still show up.
After going over with her getting her own line of service or changing the plan she wanted to know if there were any otheroptions. Btw this is where the customer fails to understand what I'm talking about.
I recommended to her to possibly use a calling card so that way when she calls the number in question and they call her with a card it won't show the number.
She actualy asked me what a calling card was and where do to get them. I had to explain it to her as well as make suggestions. She couldn't beleive it. Turns out the number she is calling is someone new in her life and doesn't want her hubby to find out. She asked how I knew about this and had to explain that for awhile I was calling someone(my now live in girlfriend) with a calling card so it wouldn't show up on my parents phone bills. She thanked me and hung up, all I could think was wow, how do you now know some of this stuff?
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