First time poster, casual lurker. Thought I'd pass this little one on.
First thing you need to know about me is that I can be very efficient when I want to be. I will be the nicest person in the world to you unless you want to be a jerk and then you get nothing for free and snappy replies that aren't as informative as they could be.
I know I probably shouldn't be on the phones, I take things too personally but I'm finding I've developed a heart of ice on most days.
A typical response from me, goes like this:
M=Me
C=customer
M"So your accounts been cancelled and-"
C"So it's cancelled right?"
M"...that's what I said."
C"Right, but how do I KNOW it's cancelled, is there a confirmation number?"
M"No."(WHYYY, WHY DON'T WE HAVE THESE?!?!?!?!)
C"Well how about an ID number?"
M"Yes I have an ID number."
C"Can I have it?"
M"No."
C"What?! Why~?!?!?!"
M"Uuuh, because I don';t have to give it to you."
C"Well what about a last name?"
M"Nope."
C"Not even an initial?"
M"No."
C"So how do I know it's CANCELLED?!"
M"..........Because I just told you it was, was there anything else?"
(END CALL ZOMG)
I admit I could be a little less blunt, but when you have people who don't listen, don't have their info..you get the idea. Small victories save lives. My sanity is safe for another day*puts shotgun away*
So, today I was in a good mood, I didn't even mind that she added an extra er to the end of my name, ok, whatever. Verified info, placed accts on suspend, groovy. I'm answering her questions in rapid fire succession boom boom you've just been seerved! So then she comes up with one of my pet peeves.. she complains, because we sent her a FREEEE GIIIIFT
....What the bloody baron is wrong with you people? Seriously? it's FREE. So the lady explains that she recieved an outbound offer for a free thermos, but she didn't want a thermos so the agent offered her mugs instead. Uh, why?! Why does this agent hate me?
First off, you can't CHANGE an intro offer, but this agent was nice enough to add mugs to her regular order in the hopes of getting a sale (I hate you outbound service agents for my company, I hope your innards rot because you're all filthy liars. Well, I'm sure most of you aren't, it's the customers but stop complicating things! thermos or NO!)
So I quickly explain to this customer what has happened and this is how things go
M-Me
c-customer
c-so what am I supposed to do with this thermos, I don't want it!
m-(still surprisingly cool, taking things well and trying to be nice)well, as I've stated ma'am, we are sending the mugs, just not until december. The thermos couldn't be changed but you can do whatever you want with it.
c-but I don't want it!
m-well ma;'am you could just throw it away or-(give it as a gift)
c-I'M NOT THROWING IT AWAY, ARE YOU GETTING SMART WITH ME?1
m-...*blink*no ma'am, I'm just saying, we're not expecting it back, you can do whatever you want with it.
c-WELL WHY WOULD I THROW IT AWAY?!
m-I don;t know ma'am, I've had people throw perfectly good coffee makers away so-
c-OH I DON;T BELIEVE YOU!!
m-well ma'am I'm sorry but-
C-I DON;T LIKE YOUR ATTITUDE, I WANT TO SPEAK TO SOMEONE ELSE.
m-*suddenly EXTREEEEEMELYYY HAPPY* that's CERTAINLY not a problem MA'AM ^___^ \v/ I can get you someone else, JUST ONE MOMENT PLEASE.
First thing you need to know about me is that I can be very efficient when I want to be. I will be the nicest person in the world to you unless you want to be a jerk and then you get nothing for free and snappy replies that aren't as informative as they could be.
I know I probably shouldn't be on the phones, I take things too personally but I'm finding I've developed a heart of ice on most days.
A typical response from me, goes like this:
M=Me
C=customer
M"So your accounts been cancelled and-"
C"So it's cancelled right?"
M"...that's what I said."
C"Right, but how do I KNOW it's cancelled, is there a confirmation number?"
M"No."(WHYYY, WHY DON'T WE HAVE THESE?!?!?!?!)
C"Well how about an ID number?"
M"Yes I have an ID number."
C"Can I have it?"
M"No."
C"What?! Why~?!?!?!"
M"Uuuh, because I don';t have to give it to you."
C"Well what about a last name?"
M"Nope."
C"Not even an initial?"
M"No."
C"So how do I know it's CANCELLED?!"
M"..........Because I just told you it was, was there anything else?"
(END CALL ZOMG)
I admit I could be a little less blunt, but when you have people who don't listen, don't have their info..you get the idea. Small victories save lives. My sanity is safe for another day*puts shotgun away*
So, today I was in a good mood, I didn't even mind that she added an extra er to the end of my name, ok, whatever. Verified info, placed accts on suspend, groovy. I'm answering her questions in rapid fire succession boom boom you've just been seerved! So then she comes up with one of my pet peeves.. she complains, because we sent her a FREEEE GIIIIFT
....What the bloody baron is wrong with you people? Seriously? it's FREE. So the lady explains that she recieved an outbound offer for a free thermos, but she didn't want a thermos so the agent offered her mugs instead. Uh, why?! Why does this agent hate me?
First off, you can't CHANGE an intro offer, but this agent was nice enough to add mugs to her regular order in the hopes of getting a sale (I hate you outbound service agents for my company, I hope your innards rot because you're all filthy liars. Well, I'm sure most of you aren't, it's the customers but stop complicating things! thermos or NO!)
So I quickly explain to this customer what has happened and this is how things go
M-Me
c-customer
c-so what am I supposed to do with this thermos, I don't want it!
m-(still surprisingly cool, taking things well and trying to be nice)well, as I've stated ma'am, we are sending the mugs, just not until december. The thermos couldn't be changed but you can do whatever you want with it.
c-but I don't want it!
m-well ma;'am you could just throw it away or-(give it as a gift)
c-I'M NOT THROWING IT AWAY, ARE YOU GETTING SMART WITH ME?1
m-...*blink*no ma'am, I'm just saying, we're not expecting it back, you can do whatever you want with it.
c-WELL WHY WOULD I THROW IT AWAY?!
m-I don;t know ma'am, I've had people throw perfectly good coffee makers away so-
c-OH I DON;T BELIEVE YOU!!
m-well ma'am I'm sorry but-
C-I DON;T LIKE YOUR ATTITUDE, I WANT TO SPEAK TO SOMEONE ELSE.
m-*suddenly EXTREEEEEMELYYY HAPPY* that's CERTAINLY not a problem MA'AM ^___^ \v/ I can get you someone else, JUST ONE MOMENT PLEASE.
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