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I won't be able to get to it right away don't you understand?
Customer phones ahead and asks about labor to clean out his laptop. I quote him the rates and let him know it might be a while (as in a day or 2) before I can get to it. I also tell him it would be better if he dropped it off tomorrow, because it's already toward the end of the day and it'll just sit until tomorrow anyway. He responds that he'll drop it off today before close.
He walks in at 4:00, and starts asking if I can clean it out while he waits! I explain to him (again) that I have work (quite a bit actually) ahead of him, and that there's no way I can get to it today. He looks at his watch and says: "But you have an hour before you close"
I repeat that I have people ahead of him (large corporate people at that) and now there isn't really enough time to do it anyway. He finally (after much hemming and hawwing) fills out the paperwork and walks out.
I understand that your laptop is probably your life, and there are Very Important (TM) things on it you can't live more than a couple of hours without, but being told multiple times that you're going to have to leave it, and that it might take a couple of DAYS to get to, and still trying to get it done while you wait, is just asking for me to put it off longer. This kind of thing is why we go to the owner several times a year and beg him to let us start turning away walk in customers. I can already hear the phone ringing, right at 8:30, with him asking if his laptop's ready yet.
Incidentally: while our hours are 8am-5pm M-F, the repair part of the shop stops working around 4:30 for cleanup and closing procedures, as it takes us about 1/2 an hour to get things shut down and organized for the next day.
Customer phones ahead and asks about labor to clean out his laptop. I quote him the rates and let him know it might be a while (as in a day or 2) before I can get to it. I also tell him it would be better if he dropped it off tomorrow, because it's already toward the end of the day and it'll just sit until tomorrow anyway. He responds that he'll drop it off today before close.
He walks in at 4:00, and starts asking if I can clean it out while he waits! I explain to him (again) that I have work (quite a bit actually) ahead of him, and that there's no way I can get to it today. He looks at his watch and says: "But you have an hour before you close"
I repeat that I have people ahead of him (large corporate people at that) and now there isn't really enough time to do it anyway. He finally (after much hemming and hawwing) fills out the paperwork and walks out.I understand that your laptop is probably your life, and there are Very Important (TM) things on it you can't live more than a couple of hours without, but being told multiple times that you're going to have to leave it, and that it might take a couple of DAYS to get to, and still trying to get it done while you wait, is just asking for me to put it off longer. This kind of thing is why we go to the owner several times a year and beg him to let us start turning away walk in customers. I can already hear the phone ringing, right at 8:30, with him asking if his laptop's ready yet.
Incidentally: while our hours are 8am-5pm M-F, the repair part of the shop stops working around 4:30 for cleanup and closing procedures, as it takes us about 1/2 an hour to get things shut down and organized for the next day.
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