Ok kiddie what do i do? I take orders for infomercials/commercials. So if i tell you your order isnt done, or is going to take at least 5 minutes dont sigh and get pissy.
IVE NEVER!!!!! SEEN OR HEARD OF AN ORDER TAKING LESS THAN 6 MINUTES!!! not even the disconnected before confirmation take less than 6 minutes. The take 6:30 most of the time.
I have to inform you of the offer, get your approval, get your information, verify it, inform you of any discounts available to you, update your order, inform you of shipping time and see if you are paying in full or payments, update again, then i need to confirm the order going over everything E!V!E!R!Y!T!H!I!N!G! they wanted and will be applied to their card, or check in some cases (and checks take LONGER) and then if theirs a 3rd party tell you about it... and then you can go.
dont tell me your in a hurry.
dont expect me to able to just TELL you the price with out any info from you. Our offers change from state to state, you may have tax, you may not, you may have to pay in full for your state, you may not. You may be looking for a business purchase, you may need our larger model. IT TAKES ABOUT 3 MINUTES FOR ME TO COLLECT THIS INFO, SO JUST ANSWER THE DAMN QUESTIONS AND THEN HANG UP!!!!
and for the love of god, if i say we arent done yet, WE ARE NOT DONE YET!!!
yesterday i had a woman who threated to hang up on me if i didnt finish her order and stop telling her what she was intitled to (most women love saving almost 300 dollars on make up my bad)
Me- Ok no problem ma'am ill get you set up for your foundation kit did you-
SW- When should i get it?
Me- Our regular delivery promises arrival in about 1 to 2 weeks but-
SW- whats my total?
Me- For your first payment or the whole thing?
SW- whole thing i want to pay in full?
Me- Ok, XX.XX with tax and shipping
SW- ok thanks bye.
Me- No ma'am your order isnt complete yet, i need to go over your order and go over all the charges being applyed to your card.
SW- Bye
Me- Ma'am you order is not done, if you hang uop it will not go through, you order needs to be finished. YOUR ORDER IS NOT COMPLETE.
SW- *click*
sigh.... ok bye bye info... oh well ill send her a free catalog... stupid woman...
todays fun adventure.
Man calls about a heartburn treatment. Wants to do our trial. Ask me what it entails. I explain the bare jest because well, from the get go he was arguemenative and mean, and i figured when he realised the trial signed him up for future shipments he'd hang up. Nope. Said ok. So i get his info. Fight for some card info... get his address.
Tell him about our bye two of one of the items you get today get a third free with no addition shipping and handling deal (oooh ahhh)
Nope.
No prob, no wants it, spend the money later.
SM- Ok so we're done now.
Me- No sir, i just need to confirm your order then you can go
SM- No you don't. I gave you my card information and my address thats all you need. Put the order through.
Me- Sir its against the law for me to apply ANY charges to your account with informing you of them. I need to go through every thing you are ordering then you can go.
SM- NO. YOU. DONT. Look here missy, i am an retired police officers. I gave you my billing information and shipping information. I;m doing this trial to see if this will help with a stomach injury, if i dont like i will cancel, thats all i need to do and THAT IS ALL YOU NEED. PLACE THE ORDER.
Me- Sir all i need to do is confirm your order real quick-
SM- NO YOU DON'T!! We are dont here, I'm haning up
Me- Sir we are not done, if you hang up your information will be erased and your order wont be placed
*click*
sigh ok i now take joy into deleteing this mans info... and hope he burns in hell or suffers from worst stomach problems
oh and btw, its illegal to charge your card with informing you of the charges and informing you when and if they will be applyed... SO HA!
yeah not happy
IVE NEVER!!!!! SEEN OR HEARD OF AN ORDER TAKING LESS THAN 6 MINUTES!!! not even the disconnected before confirmation take less than 6 minutes. The take 6:30 most of the time.
I have to inform you of the offer, get your approval, get your information, verify it, inform you of any discounts available to you, update your order, inform you of shipping time and see if you are paying in full or payments, update again, then i need to confirm the order going over everything E!V!E!R!Y!T!H!I!N!G! they wanted and will be applied to their card, or check in some cases (and checks take LONGER) and then if theirs a 3rd party tell you about it... and then you can go.
dont tell me your in a hurry.
dont expect me to able to just TELL you the price with out any info from you. Our offers change from state to state, you may have tax, you may not, you may have to pay in full for your state, you may not. You may be looking for a business purchase, you may need our larger model. IT TAKES ABOUT 3 MINUTES FOR ME TO COLLECT THIS INFO, SO JUST ANSWER THE DAMN QUESTIONS AND THEN HANG UP!!!!
and for the love of god, if i say we arent done yet, WE ARE NOT DONE YET!!!
yesterday i had a woman who threated to hang up on me if i didnt finish her order and stop telling her what she was intitled to (most women love saving almost 300 dollars on make up my bad)
Me- Ok no problem ma'am ill get you set up for your foundation kit did you-
SW- When should i get it?
Me- Our regular delivery promises arrival in about 1 to 2 weeks but-
SW- whats my total?
Me- For your first payment or the whole thing?
SW- whole thing i want to pay in full?
Me- Ok, XX.XX with tax and shipping
SW- ok thanks bye.
Me- No ma'am your order isnt complete yet, i need to go over your order and go over all the charges being applyed to your card.
SW- Bye
Me- Ma'am you order is not done, if you hang uop it will not go through, you order needs to be finished. YOUR ORDER IS NOT COMPLETE.
SW- *click*
sigh.... ok bye bye info... oh well ill send her a free catalog... stupid woman...
todays fun adventure.
Man calls about a heartburn treatment. Wants to do our trial. Ask me what it entails. I explain the bare jest because well, from the get go he was arguemenative and mean, and i figured when he realised the trial signed him up for future shipments he'd hang up. Nope. Said ok. So i get his info. Fight for some card info... get his address.
Tell him about our bye two of one of the items you get today get a third free with no addition shipping and handling deal (oooh ahhh)
Nope.
No prob, no wants it, spend the money later.
SM- Ok so we're done now.
Me- No sir, i just need to confirm your order then you can go
SM- No you don't. I gave you my card information and my address thats all you need. Put the order through.
Me- Sir its against the law for me to apply ANY charges to your account with informing you of them. I need to go through every thing you are ordering then you can go.
SM- NO. YOU. DONT. Look here missy, i am an retired police officers. I gave you my billing information and shipping information. I;m doing this trial to see if this will help with a stomach injury, if i dont like i will cancel, thats all i need to do and THAT IS ALL YOU NEED. PLACE THE ORDER.
Me- Sir all i need to do is confirm your order real quick-
SM- NO YOU DON'T!! We are dont here, I'm haning up
Me- Sir we are not done, if you hang up your information will be erased and your order wont be placed
*click*
sigh ok i now take joy into deleteing this mans info... and hope he burns in hell or suffers from worst stomach problems
oh and btw, its illegal to charge your card with informing you of the charges and informing you when and if they will be applyed... SO HA!
yeah not happy
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