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Well, it’s obvious from the title of this thread what store I work for. We have this one guy who thinks he’s such a big shot although he is CEO of his own construction company. He complains every time he comes into the store. Nothing is ever good enough for him. I have no idea why a CEO of a company has to be the one who does these types of errands. He must be some anal asshole that does not delegate tasks well because if I were the CEO I’d have better things to do.
It’s true that his company spends thousands of dollars a year but not “quarter of a million” as he likes to yell at the Pro-Desk associates. Like I said this guy is never happy no matter what. Yes, you have to wait at least 15 minutes for us to get someone with a license to load up your trucks with lumber. Yes, we have to get another associate with a different type of license to load up your tiles, stones, and that AC unit all the way up there. Yes, you actually have to have a coupon for us to give you 10 or 20% off. No, we don’t offer contractor or commercial discounts. We’ve told you this more then a hundred times. Yes, you have to pay at the Pro-Desk if you never bring your commercial credit card with you. No, you can’t have the special offer of this month since it’s only for new business accounts. No, you can’t close the one you have now and open a new one.
Yada yada yada… Along with his ridiculous requests and non-stop complaining are the so-called threats. Every Home Depot associate with a Lowes within a 10-mile distance knows this asinine threat.
“I’m going to Lowes.”
Since our Pro-Desk supervisor quit and has yet to be replaced when there is an issue the Pro-Desk associates usually call an ASM. Everyone in the store either has dealt with this guy or has heard of him. There are stories that have been told in the breakroom about this guy to associates who vow never to even make eye contact with him.
So today was finally my day of punishment. I got to meet “the CEO asshole”. He was arguing over his delivery date. We have no control over when Depot Direct can deliver something. If they can’t have any until such and such date then that’s it. Don’t like it? Sucks to be you then.
After all this he says the threat. “I’m going to Lowes. This is getting ridiculous. What do you have to say about that?” Insert smug grin.
I simply told him, “Okay. Bye.”
And with that I left. If the Pro-Desk Supervisor had simply told this guy this the first time it would not have gotten this bad. Sucky ass kissing mangers are the ones who breed these types of customers. They remind me of children. If I whine to mummy and daddy long enough I just might get a new toy. Well, I’m definitely not the one.
Now I understand why Sprint dropped annoying customers. They cost us way too much time and money. Not to mention the stress they cause.
Why do people insist on telling us that they’re going to Lowes yet I see them next week? And usually they are arguing over the same shit. Leave us alone already! If you make a threat, keep it!
For our store it’s worst because we are right across from Lowes.
“I’m going to Lowes.”
“No wonder Lowes is doing better.”
“I’m going across the street.”
“That’s why Lowes is better and Home Depot sucks. I’m going to Lowes.”
Lather, rinse and fucking repeat.
It’s true that his company spends thousands of dollars a year but not “quarter of a million” as he likes to yell at the Pro-Desk associates. Like I said this guy is never happy no matter what. Yes, you have to wait at least 15 minutes for us to get someone with a license to load up your trucks with lumber. Yes, we have to get another associate with a different type of license to load up your tiles, stones, and that AC unit all the way up there. Yes, you actually have to have a coupon for us to give you 10 or 20% off. No, we don’t offer contractor or commercial discounts. We’ve told you this more then a hundred times. Yes, you have to pay at the Pro-Desk if you never bring your commercial credit card with you. No, you can’t have the special offer of this month since it’s only for new business accounts. No, you can’t close the one you have now and open a new one.
Yada yada yada… Along with his ridiculous requests and non-stop complaining are the so-called threats. Every Home Depot associate with a Lowes within a 10-mile distance knows this asinine threat.
“I’m going to Lowes.”
Since our Pro-Desk supervisor quit and has yet to be replaced when there is an issue the Pro-Desk associates usually call an ASM. Everyone in the store either has dealt with this guy or has heard of him. There are stories that have been told in the breakroom about this guy to associates who vow never to even make eye contact with him.
So today was finally my day of punishment. I got to meet “the CEO asshole”. He was arguing over his delivery date. We have no control over when Depot Direct can deliver something. If they can’t have any until such and such date then that’s it. Don’t like it? Sucks to be you then.
After all this he says the threat. “I’m going to Lowes. This is getting ridiculous. What do you have to say about that?” Insert smug grin.
I simply told him, “Okay. Bye.”
And with that I left. If the Pro-Desk Supervisor had simply told this guy this the first time it would not have gotten this bad. Sucky ass kissing mangers are the ones who breed these types of customers. They remind me of children. If I whine to mummy and daddy long enough I just might get a new toy. Well, I’m definitely not the one.
Now I understand why Sprint dropped annoying customers. They cost us way too much time and money. Not to mention the stress they cause.
Why do people insist on telling us that they’re going to Lowes yet I see them next week? And usually they are arguing over the same shit. Leave us alone already! If you make a threat, keep it!
For our store it’s worst because we are right across from Lowes.
“I’m going to Lowes.”
“No wonder Lowes is doing better.”
“I’m going across the street.”
“That’s why Lowes is better and Home Depot sucks. I’m going to Lowes.”
Lather, rinse and fucking repeat.
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