Does the desk clerk control everything?

[Desk clerk knows all]

We've had a couple things happen at the hotel this week that just made me want to slap people. First this lady goes into the public restroom and for whatever reason the last person to use it had filled the sink with water and left it. Well this lady dropped her cell phone into the sink of water and felt it was the hotels responsibility to replace her phone. The second one was even more weird. Right in front of our hotel you can turn left into our parking lot, but in the left turn lane inches from where you wait to turn into our lot the median starts. It's a bad design and it's not uncommon for people to accidentally hit the median when they are turning into our lot. Well one day my co-worker was coming into work and she turned left into the parking lot and a guy was behind her but he went up too far and hit the median. He follows her into the lobby yelling at her as if she had made him hit the median. Hey people shit happens, get over it.

[bhskittykatt]

I've been yelled at by guests for all sorts of stuff, from border waits to gas prices. Once, a guest didn't like the food at the restaurant next door. Instead of complaining over there, they came back to the motel and wanted a discount on their room as compensation. True story. (No, they did not get the discount on their room.)

[Mongo Skruddgemire]

First this lady goes into the public restroom and for whatever reason the last person to use it had filled the sink with water and left it. Well this lady dropped her cell phone into the sink of water and felt it was the hotels responsibility to replace her phone.

Ya know? I'd be willing to bet real money that the "Last Customer" and the woman who dropped the phone were one and the same.

Drop a phone in the sink, make the hotel pay for the replacement (which if not out of contract is several hundred dollars) and wham! You can buy that upgraded super-duper-smarter than the user-phone with your ill-gotten money and just a little bit more out of your own pocket.

Do it at two different hotels and it's totally free.

[DiRF]

Oh God, yeah... being a front desk clerk... everyone thinks I'm in charge/control/knowledgeable about every little thing that goes on in the entire complex.

Uh. No. Security badging, preliminary paperwork, and dissemination of basic, bare-bones information only. I don't know the exact procedures/shifts/answers/responsibilities/etc of every department. No, I can't help you with every little problem. ESPECIALLY not at 3am in the bloody morning.

[PepperElf]

I'm betting the lady REALLY dropped it in the toilet and tried to blame it on the hotel to get a free replacement.

[taxguykarl]

Ya know? I'd be willing to bet real money that the "Last Customer" and the woman who dropped the phone were one and the same.

I'll give you 3:2 on that.

I'm betting the lady REALLY dropped it in the toilet and tried to blame it on the hotel to get a free replacement.

Even money for you.

One way or another, there's a scammer in our midst.

[smileyeagle1021]

I've been yelled at by guests for all sorts of stuff, from border waits to gas prices. Once, a guest didn't like the food at the restaurant next door. Instead of complaining over there, they came back to the motel and wanted a discount on their room as compensation. True story. (No, they did not get the discount on their room.)

I can beet that, I had a guest last week who insisted we should give them a discount on their hotel room after they lost so much money in the casino. Which, actually, may be a legit request in a sucky form (we do frequently give comps to big spenders, though it is based on the amounts wagered, not the amount lost, but I guess you have to wager a lot to lose a lot)... until we found out that they lost it at a casino two exits away from us... and they were shocked that because we were,in fact not the same casino (different name, different size, we have a hotel and they don't, only thing the two properties have in common is a zip code), we could not comp based on losses there.