We've had a couple things happen at the hotel this week that just made me want to slap people. First this lady goes into the public restroom and for whatever reason the last person to use it had filled the sink with water and left it. Well this lady dropped her cell phone into the sink of water and felt it was the hotels responsibility to replace her phone. The second one was even more weird. Right in front of our hotel you can turn left into our parking lot, but in the left turn lane inches from where you wait to turn into our lot the median starts. It's a bad design and it's not uncommon for people to accidentally hit the median when they are turning into our lot. Well one day my co-worker was coming into work and she turned left into the parking lot and a guy was behind her but he went up too far and hit the median. He follows her into the lobby yelling at her as if she had made him hit the median. Hey people shit happens, get over it.
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Does the desk clerk control everything?
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I've been yelled at by guests for all sorts of stuff, from border waits to gas prices. Once, a guest didn't like the food at the restaurant next door. Instead of complaining over there, they came back to the motel and wanted a discount on their room as compensation. True story. (No, they did not get the discount on their room.)Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.
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Quoth Desk clerk knows all View PostFirst this lady goes into the public restroom and for whatever reason the last person to use it had filled the sink with water and left it. Well this lady dropped her cell phone into the sink of water and felt it was the hotels responsibility to replace her phone.
Drop a phone in the sink, make the hotel pay for the replacement (which if not out of contract is several hundred dollars) and wham! You can buy that upgraded super-duper-smarter than the user-phone with your ill-gotten money and just a little bit more out of your own pocket.
Do it at two different hotels and it's totally free.I never lost my faith in humanity. Can't lose what you never had right?
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Oh God, yeah... being a front desk clerk... everyone thinks I'm in charge/control/knowledgeable about every little thing that goes on in the entire complex.
Uh. No. Security badging, preliminary paperwork, and dissemination of basic, bare-bones information only. I don't know the exact procedures/shifts/answers/responsibilities/etc of every department. No, I can't help you with every little problem. ESPECIALLY not at 3am in the bloody morning.
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Quoth Mongo Skruddgemire View PostYa know? I'd be willing to bet real money that the "Last Customer" and the woman who dropped the phone were one and the same.
Quoth PepperElf View PostI'm betting the lady REALLY dropped it in the toilet and tried to blame it on the hotel to get a free replacement.
One way or another, there's a scammer in our midst.I'm trying to see things from your point of view, but I can't get my head that far up my keister!
Who is John Galt?
-Ayn Rand, Atlas Shrugged
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Quoth bhskittykatt View PostI've been yelled at by guests for all sorts of stuff, from border waits to gas prices. Once, a guest didn't like the food at the restaurant next door. Instead of complaining over there, they came back to the motel and wanted a discount on their room as compensation. True story. (No, they did not get the discount on their room.)If you wish to find meaning, listen to the music not the song
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