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I have not had a good week, and I still have tomorrow to go before I get my 2 blissful days off.
BG: I work in a casino cage. More specifically a very short staffed casino cage. We are okay on day shift and scraping by on grave, but swing is totally humped. Correction: Swing was totally humped BEFORE they fired 2 swing cashiers and had a 3rd out on vacay Friday-Tomorrow (Sunday).
Here's a rundown of my week:
Wednesday
In addition to the above mentioned uber screwed state of swing shift, one of the girls was out attending the funeral of a family member. This left two cashiers on the front line in the evening. That time of day on a Wednesday we should have a minimum of four plus one person just making players cards. The resulting configuration was myself running the VIP line and taking customers from the cash line, ACWR (Awesome Co-worker R) taking just cashouts, Supervisor M doing cards, covering the bankers breaks, running the dept that takes care of the cash machines on the floor, and running the cage as a whole, and Manager S making cards and running back and forth to double transactions for ACWR and I and CWK running back and forth both doing cards and covering our employee transactions window.
Now there are lines, yes. But they are moving pretty fast. SupM goes flying down the line to go to the back (his walkie just went off informing him of an out of order cash machine) and this guy in line just starts flipping out.
SC: While you're back there why don't you find some more fucking people to bring out here!
SupM ignores him and goes to do what needs done. Of course, I get this idiot at my window (Probably better as ACWR would have lost her job with the way he was talking to us)
SC: This is fucking rediculous. Why don't you people <I hate the words "you people"> bring some more people out here? Or is this just a ploy to get those of us who are smart enough to win to spend the money back instead of cashing it out?
Me: Sir, there is no one else to bring.
SC: This is bullshit. You people <again!> are doing this on purpose!
At this point I lose it. The filter between my brain and my mouth just disappeared.
Me: Sir, none of us is enjoying this. I was supposed to be off almost an hour ago and I've had to go to the bathroom for almost 3 hours. If we had more help, it would be here, and I wouldn't!
Surprisingly he shut up. Instantly. And looked sheepish. And the next several people in line applauded. And my ManS heard and didn't care a bit!
Finally got out of there about 90 minutes late.
Thursday
We have more staff, but still not enough. I am on a window where I am taking the next person from whichever line is longer: cash or cards. Some twit on her cellphone is too preoccupied to notice the cashier next to me has called her over three times, so the guy behind her goes to step up. She immediately starts cussing him out. He tells her to go right ahead. The guy behind HIM then mutters something about her being a royal bitch. Which she was.
Twit flips, starts hollering and screaming and cussing a blue streak, threatening the guy that her husband will come kick his ass.
HonestGuy ignores her and finishes his transaction (tipped us nicely too!) then turns to walk away and Twit gets RIGHT up in his face. Infront of MY window. HG is smart and puts his hands out to the side where he knows the cameras will catch that he didn't touch her. Twit then shoves HG. Cue the calling of security, the fleeing of Twit, the apologies from HG, and my name being noted as HG wants to press assault charges.
Friday
Not a bad day. Slightly less understaffed, but bracing for a flood of people. There was a big free concert happening later and a promo. The flood was there, but not at the cage. We didn't question it, I just took the 30 minute early out and skedaddled. Found out this morning that the building hit capacity (only maybe 2nd time since opening week) and the wait for a cashout got up to over 30 minutes. By the time I got downstairs and outside, the surface lots were at capacity and security was stationing people at the employee lot so it wouldn't fill up, but the garage still had room.
Saturday
Busy. I walked in to busy and it stayed that way all day and evening. And once again, there was a concert and a promo and we had way too little staff. To top it off, cue a malfunction in one of our player's cards systems. I had just finished doing an account where that malfunction made it take about twice as long as normal and, although I need to pee like no tomorrow, I call up the next person in line. This jackass walks up, throws his ID at me and starts in.
JA: About fucking time, bitch. What made her so special that you took your time on her? People are trying to get their cards in time for the giveaway...
He said something more but I have no idea what it was because, just as he uttered the "b" word, SupW was walking by on his way to go home for the night (30 mins late and he doesn't get OT as he is salary). SupW is one who will normally pander to the a*holes, but it appears calling us nasty names is where that stopped. SupW physically moved me out of my window, telling me to "Go get the drink of water I needed." (Getting a drink of water is one of our codes for needing to go in the back.) I go in the back but leave the door open enough to hear SupW rip JA a new one, telling him "If you ever talk to one of my cashiers like that again, I can and will have you removed and banned."
SupW finished his card and did one more to make sure the guy was gone before I came back out.
There was a lot more suck this week, but I think that fairly well illustrates what I've had to deal with. Fingers crossed that tomorrow just flies by smoothly!
BG: I work in a casino cage. More specifically a very short staffed casino cage. We are okay on day shift and scraping by on grave, but swing is totally humped. Correction: Swing was totally humped BEFORE they fired 2 swing cashiers and had a 3rd out on vacay Friday-Tomorrow (Sunday).
Here's a rundown of my week:
Wednesday
In addition to the above mentioned uber screwed state of swing shift, one of the girls was out attending the funeral of a family member. This left two cashiers on the front line in the evening. That time of day on a Wednesday we should have a minimum of four plus one person just making players cards. The resulting configuration was myself running the VIP line and taking customers from the cash line, ACWR (Awesome Co-worker R) taking just cashouts, Supervisor M doing cards, covering the bankers breaks, running the dept that takes care of the cash machines on the floor, and running the cage as a whole, and Manager S making cards and running back and forth to double transactions for ACWR and I and CWK running back and forth both doing cards and covering our employee transactions window.
Now there are lines, yes. But they are moving pretty fast. SupM goes flying down the line to go to the back (his walkie just went off informing him of an out of order cash machine) and this guy in line just starts flipping out.
SC: While you're back there why don't you find some more fucking people to bring out here!
SupM ignores him and goes to do what needs done. Of course, I get this idiot at my window (Probably better as ACWR would have lost her job with the way he was talking to us)
SC: This is fucking rediculous. Why don't you people <I hate the words "you people"> bring some more people out here? Or is this just a ploy to get those of us who are smart enough to win to spend the money back instead of cashing it out?
Me: Sir, there is no one else to bring.
SC: This is bullshit. You people <again!> are doing this on purpose!
At this point I lose it. The filter between my brain and my mouth just disappeared.
Me: Sir, none of us is enjoying this. I was supposed to be off almost an hour ago and I've had to go to the bathroom for almost 3 hours. If we had more help, it would be here, and I wouldn't!
Surprisingly he shut up. Instantly. And looked sheepish. And the next several people in line applauded. And my ManS heard and didn't care a bit!
Finally got out of there about 90 minutes late.
Thursday
We have more staff, but still not enough. I am on a window where I am taking the next person from whichever line is longer: cash or cards. Some twit on her cellphone is too preoccupied to notice the cashier next to me has called her over three times, so the guy behind her goes to step up. She immediately starts cussing him out. He tells her to go right ahead. The guy behind HIM then mutters something about her being a royal bitch. Which she was.
Twit flips, starts hollering and screaming and cussing a blue streak, threatening the guy that her husband will come kick his ass.
HonestGuy ignores her and finishes his transaction (tipped us nicely too!) then turns to walk away and Twit gets RIGHT up in his face. Infront of MY window. HG is smart and puts his hands out to the side where he knows the cameras will catch that he didn't touch her. Twit then shoves HG. Cue the calling of security, the fleeing of Twit, the apologies from HG, and my name being noted as HG wants to press assault charges.
Friday
Not a bad day. Slightly less understaffed, but bracing for a flood of people. There was a big free concert happening later and a promo. The flood was there, but not at the cage. We didn't question it, I just took the 30 minute early out and skedaddled. Found out this morning that the building hit capacity (only maybe 2nd time since opening week) and the wait for a cashout got up to over 30 minutes. By the time I got downstairs and outside, the surface lots were at capacity and security was stationing people at the employee lot so it wouldn't fill up, but the garage still had room.
Saturday
Busy. I walked in to busy and it stayed that way all day and evening. And once again, there was a concert and a promo and we had way too little staff. To top it off, cue a malfunction in one of our player's cards systems. I had just finished doing an account where that malfunction made it take about twice as long as normal and, although I need to pee like no tomorrow, I call up the next person in line. This jackass walks up, throws his ID at me and starts in.
JA: About fucking time, bitch. What made her so special that you took your time on her? People are trying to get their cards in time for the giveaway...
He said something more but I have no idea what it was because, just as he uttered the "b" word, SupW was walking by on his way to go home for the night (30 mins late and he doesn't get OT as he is salary). SupW is one who will normally pander to the a*holes, but it appears calling us nasty names is where that stopped. SupW physically moved me out of my window, telling me to "Go get the drink of water I needed." (Getting a drink of water is one of our codes for needing to go in the back.) I go in the back but leave the door open enough to hear SupW rip JA a new one, telling him "If you ever talk to one of my cashiers like that again, I can and will have you removed and banned."
SupW finished his card and did one more to make sure the guy was gone before I came back out.
There was a lot more suck this week, but I think that fairly well illustrates what I've had to deal with. Fingers crossed that tomorrow just flies by smoothly!
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