Today was Another Damn Senior Day, and a rather uneventful one. Until I left for the day.
As I was putting away my scanner and holster, the service desk ladies were engaging in a ...policy discussion with one of the many senior citizens passing through today. Apparently she had bought some stuff and used the loyalty coupon from the latest ad good for $10 off an $X purchase (amount varies; the lowest I've seen is $40.). Then she returned and decided she wanted the 15% senior citizen discount.
Problem is, when we have a senior day and a loyalty coupon running at the same time, seniors can choose only the coupon or the 15% discount. They can't have both. A lot of people will choose to use the coupon, as it prevents them from having to do math. She wanted everything re-rung so she could use the 15% discount and get her loyalty coupon back.
Problem was, her coupon had been ripped up, as per store policy.
My guess is they re-rung everything and gave her $10 on a gift card, because the comments on our customer service surveys have been trending negative lately and concerned management is concerned.
Funny thing is, she would've had to buy at least $70 worth of stuff for the senior discount to be a better deal than the coupon, and it didn't appear to me that she did.
But seriously, if it's so important that you get the best deal possible, carry a calculator around.
As I was putting away my scanner and holster, the service desk ladies were engaging in a ...policy discussion with one of the many senior citizens passing through today. Apparently she had bought some stuff and used the loyalty coupon from the latest ad good for $10 off an $X purchase (amount varies; the lowest I've seen is $40.). Then she returned and decided she wanted the 15% senior citizen discount.
Problem is, when we have a senior day and a loyalty coupon running at the same time, seniors can choose only the coupon or the 15% discount. They can't have both. A lot of people will choose to use the coupon, as it prevents them from having to do math. She wanted everything re-rung so she could use the 15% discount and get her loyalty coupon back.
Problem was, her coupon had been ripped up, as per store policy.
My guess is they re-rung everything and gave her $10 on a gift card, because the comments on our customer service surveys have been trending negative lately and concerned management is concerned.
Funny thing is, she would've had to buy at least $70 worth of stuff for the senior discount to be a better deal than the coupon, and it didn't appear to me that she did.
But seriously, if it's so important that you get the best deal possible, carry a calculator around.
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