SC: yes I need to close my card. You have my permission to speak to my secretary
Me: well actually, as the cardholder, only you can close the card
SC: I don't have time for this shit. You're just gonna to do it through my secretary
Me: no, you have to close the card. It won't take but a few seconds
SC: I don't have time. My secretary will do it
Me: she can't
SC: I INSIST that she be allowed to close this card
Me: she can't
SC: Ok I am getting off the line
Me: sir, if you...... (he got off the line leaving his secretary). Ok ma'am, we hgave to end this call now
Secretary: He just told you he was giving you permission to speak with me
Me: you can't close the card
Secretary: then you put your supervisor on the phone
Me: I don't have anyone available
Secretary: Then I'll hold
Me: holding is not an option. You would have to leave a voicemail
Secretary: I am not leaving a voicemail. I want talk to someone immediately.
Me: THere is nobody available
Secretary: I don't believe you
Me: I'm sorry but there is nobody available
Secretary: Then put the bank president on the line
Me: he is not available either
Secretary: well then I guess you're going to have to close this card. I'm not getting off this phone until you or someone closes this card for me
Me: ok we're not going around in circles here so at this time, I am putting you through to a manager's voicemail
Secretary: what kind of service is that? Good customer service means a willingness to break the rules to give your customers what they want
Me: have a nice day, ma'am
Secretary: I swear to God is you put through to a voice mail, I will come over there and..............
Me: well actually, as the cardholder, only you can close the card
SC: I don't have time for this shit. You're just gonna to do it through my secretary
Me: no, you have to close the card. It won't take but a few seconds
SC: I don't have time. My secretary will do it
Me: she can't
SC: I INSIST that she be allowed to close this card
Me: she can't
SC: Ok I am getting off the line
Me: sir, if you...... (he got off the line leaving his secretary). Ok ma'am, we hgave to end this call now
Secretary: He just told you he was giving you permission to speak with me
Me: you can't close the card
Secretary: then you put your supervisor on the phone
Me: I don't have anyone available
Secretary: Then I'll hold
Me: holding is not an option. You would have to leave a voicemail
Secretary: I am not leaving a voicemail. I want talk to someone immediately.
Me: THere is nobody available
Secretary: I don't believe you
Me: I'm sorry but there is nobody available
Secretary: Then put the bank president on the line
Me: he is not available either
Secretary: well then I guess you're going to have to close this card. I'm not getting off this phone until you or someone closes this card for me
Me: ok we're not going around in circles here so at this time, I am putting you through to a manager's voicemail
Secretary: what kind of service is that? Good customer service means a willingness to break the rules to give your customers what they want
Me: have a nice day, ma'am
Secretary: I swear to God is you put through to a voice mail, I will come over there and..............
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