Unexpected smiles from a hotel

[NecessaryCatharsis]

Me and son stayed at a homewood suites by Hilton hotel a couple nights last week, received one of those automatic email surveys after I returned home. Filled in survey honestly, mostly 5s, couple 4s, couple pieces of (hopefully) constructive criticisms and some well deserved praise.
Received an email today from a real person, a few paragraphs thanking me for filling the survey and saying nice things, and a request if I would like to stay again to call her for a reservation, with a direct line and personal email address.

I'm actually kind of surprised real people read these, instead of computers calculating the numbers, and completely amazed anybody bothered to answer. I enjoyed
the stay, but that puts it over the top to search for the same brand next trip I'm planning. It's nice to think sometimes people are listening about customer thoughts

(On a side note typing on the phone is getting harder, my spellcheck changed SIX of the above words to Iroquois for no pjlagrtcular reason but is fine with ◀️ Go figure)

[notalwaysright]

I'm actually kind of surprised real people read these, instead of computers calculating the numbers, and completely amazed anybody bothered to answer.

Just as an fyi, at my work the managers do read the survey comments. Sometimes it's just scrolling through a bunch of nonsensical comments and demands like "you should carry the yarn I want" with no other information. We love positive survey comments, but don't have time to reply.

Every great once in a while someone will write straight to corporate, bypassing the survey. If they do (and it's a favorable email), the DM will forward us the message along with kudos. Sometimes they forward the message to other stores in the district. It's especially awesome if the customer mentions someone by name. So some places do read these things.

[EricKei]

Back at 'DaddyJim's' Pizza, any complaints or compliments sent to Corporate were always forwarded to the individual stores. For better or for worse, the SM really did wanna know what people had to say.