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Before I post this, I want to say, mods.. if anything in here is unacceptable, my apologies beforehand and feel free to edit or let me know and I'll edit it. Thank you.
Back in 2002-2004 I used to work at MOHELA as a customer service rep for federal student loans. I loved the job. The loans were subject to federal guidelines. There was no budging, no getting a manager to leverage a situation, no sweettalking a customer service rep into reversing a charge/report to credit, nada.
The management stood 100% behind the agents, as long as the agents were following full protocol by the book.
I had a nice call from a borrower of a federal student loan. He was pissed because his loans went into repayment.
He had over $50k in student loans. He dropped below half-time status. we send notice after notice after notice via mail (poor trees) to these borrowers (and we have all notifications logged in the system.) reminding that payment is coming due.
He's 120+ days delinquent on his loans. He calls in, changes his address/phone number information, states he can't make payment, and is going back to school in about 6-8 months.
He's not employed. So I got him to fill out an Economic Hardship Deferment application due to having a $0 gross monthly income. I walked him through how to get it off the company site. He printed it. I walked him through filling it out. He faxed it over. I submitted it to have it processed. Takes 5-7 days to process.
Now, with deferments/forbearances, any interest accrued will be added to the end of the loan (capitalization of interest) and any negative credit reported will not be reversed. (MOHELA reported 60+ days back then.)
He gets irate because his credit got reported and stating that it's not his fault he's delinquent because he moved and he wasn't getting mail from us. (In the promissory note they sign, it states that they have to update us with address information immediately. I told him of this) And he goes on a full holier than thou tirade laced with a lot of profanity, calling me everything except white and nerdy.
The records showed what college lent him the money... A seminary.
So that's what he learned in seminary.. how to be a complete unprofessional douchewaffle.
Back in 2002-2004 I used to work at MOHELA as a customer service rep for federal student loans. I loved the job. The loans were subject to federal guidelines. There was no budging, no getting a manager to leverage a situation, no sweettalking a customer service rep into reversing a charge/report to credit, nada.
The management stood 100% behind the agents, as long as the agents were following full protocol by the book.
I had a nice call from a borrower of a federal student loan. He was pissed because his loans went into repayment.
He had over $50k in student loans. He dropped below half-time status. we send notice after notice after notice via mail (poor trees) to these borrowers (and we have all notifications logged in the system.) reminding that payment is coming due.
He's 120+ days delinquent on his loans. He calls in, changes his address/phone number information, states he can't make payment, and is going back to school in about 6-8 months.
He's not employed. So I got him to fill out an Economic Hardship Deferment application due to having a $0 gross monthly income. I walked him through how to get it off the company site. He printed it. I walked him through filling it out. He faxed it over. I submitted it to have it processed. Takes 5-7 days to process.
Now, with deferments/forbearances, any interest accrued will be added to the end of the loan (capitalization of interest) and any negative credit reported will not be reversed. (MOHELA reported 60+ days back then.)
He gets irate because his credit got reported and stating that it's not his fault he's delinquent because he moved and he wasn't getting mail from us. (In the promissory note they sign, it states that they have to update us with address information immediately. I told him of this) And he goes on a full holier than thou tirade laced with a lot of profanity, calling me everything except white and nerdy.
The records showed what college lent him the money... A seminary.
So that's what he learned in seminary.. how to be a complete unprofessional douchewaffle.
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