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  #31  
Old 07-26-2012, 07:40 PM
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SkullBash SkullBash is offline
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I would like to echo a THANK YOU for having the spine to give that SC exactly what they deserved. Wow. If ONLY more customers could be summarily dismissed like that, maybe SC everywhere would realize that kind of behavior will simply never be rewarded.

  #32  
Old 07-26-2012, 09:27 PM
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pzychobitch pzychobitch is offline
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Oh my god. Will you marry me?
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  #33  
Old 07-26-2012, 09:43 PM
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muppet101 muppet101 is offline
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I would happily work for you but more importantly with you any day

  #34  
Old 07-27-2012, 08:37 AM
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Argabarga Argabarga is offline
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And the racist "gentleman" wins the Genuine Stan Lee no-prize! now hit the turf and get out!
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  #35  
Old 07-27-2012, 02:05 PM
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morgana morgana is offline
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Quote:
Quoth patiokitty View Post
I'm seriously blushing over here, folks! My basic approach to management is to be the sort of manager I'd love to work for, and I have a feeling that I'm succeeding
Succeeding very well, it sounds like.

  #36  
Old 07-27-2012, 05:57 PM
thatcrazyredhead thatcrazyredhead is offline
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Way to go, you ROCK!! I wish I had had managers like you when I worked retail.
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  #37  
Old 07-27-2012, 06:58 PM
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Merriweather Merriweather is offline
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Too many managers simply want the highest number of bodies in their place of business, hoping that gives highest number of sales, and therefore will not risk alienating any customer, no matter how bad they are.

But you've grasped the fact that sometimes it's better NOT to have a particular customer in the shop. Especially in a place where people want to sit down, eat a meal, and relax. Feeling comfortable is very important. Any customer who makes others feel uncomfortable will eventually lower your customer base, not raise it. People wont go back to a place they felt uncomfortable in, for whatever reason, and without repeat customers, you have to constantly find new customers - it's much easier to keep the ones you have rather than replace them on a constant basis.

So on a pure business management level, you did the right thing, IMO. And on an ethical, good karma level, you did an awesome thing, of course.
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  #38  
Old 07-27-2012, 07:38 PM
Gizmo Gizmo is offline
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Quote:
Quoth patiokitty View Post
I'm seriously blushing over here, folks! My basic approach to management is to be the sort of manager I'd love to work for, and I have a feeling that I'm succeeding
You are succeeding! Ignore the people in white coats who are trying to abduct you.... they are just taking you to the CS cloning facility.
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  #39  
Old 07-27-2012, 08:36 PM
Redbeard Redbeard is offline
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Quote:
Quoth Taurus52 View Post
That was covered in chocolate win. I hope you comped a sandwich for the custy who backed you up. Gallantry should be rewarded
This. Right here. With a side of awesomesauce and some of the 100 year old rum KiaKat's store carries

  #40  
Old 07-27-2012, 11:58 PM
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What Merriweather said.

If I had been a customer in that line, I would have felt very uncomfortable and might have left. It's great to read about somebody putting a creep like that in his place!

I bet that idiot never even lost a job to an immigrant. He's just a racist fool.
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