When we get a call in to tow a vehicle away from a repair shop - we have to make sure that no charges are due to the shop. We cannot take the members word for it - we have to call the shop and speak to someone and document who we spoke to. Failure to do so - most contractors will not tow without this information. Also, if we tow a car that has not been paid for - thats technically theft.
I called a station this morning and found out that our member owed money to the shop. Okay. Cancel the call because this money HAS to be paid BEFORE the call to us is even made. We can't take "I'm going there to pay it right now" as a queue to send service.
Call the member and get bitched out because I had "no business getting up into his business" and checking to see if his bills are paid because "I pay MY bills and you have no business getting involved". He further stated that he told the person who took the call that he was going to have it paid before we got there so we had "no right" to call the repair shop.
My response was very professional. "Sorry. We cannot pick up your vehicle until your bill is paid. We can't even accept this call until the bill is paid."
He ranted some more about me being all up in his business and then hung up on me.
Sorry. Pay your bill. That is my business.
I called a station this morning and found out that our member owed money to the shop. Okay. Cancel the call because this money HAS to be paid BEFORE the call to us is even made. We can't take "I'm going there to pay it right now" as a queue to send service.
Call the member and get bitched out because I had "no business getting up into his business" and checking to see if his bills are paid because "I pay MY bills and you have no business getting involved". He further stated that he told the person who took the call that he was going to have it paid before we got there so we had "no right" to call the repair shop.
My response was very professional. "Sorry. We cannot pick up your vehicle until your bill is paid. We can't even accept this call until the bill is paid."
He ranted some more about me being all up in his business and then hung up on me.
Sorry. Pay your bill. That is my business.
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