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  • common sense failure (long-ish)

    hi all, first post so a bit of background...... i work in a large call center in the uk, and my floor in particular is out sourced on a contract for a broadband supplier, standard stuff, anyway, we have this customer whos been disconnected for non-payments, standard procedure is to re-connect them to dial-up+ put a request for broadband through (7-10 days), which my freind(lets say 'h') has already done....on with the show...

    me- 3 guesses, first 2 dont count
    h-my friend and co-worker (sits beside me)
    sc-sucky cmr

    me- goodmorning welcome to "company name"ect ect...how can i help?
    sc- i wanna speak to 'h'on extention 1234
    me-ok, can i take your phone number to bring up your account please?
    sc-'gives phone number' and passes security
    sc-one moment, i'll see if shes available
    *has a word with 'h', discover that cmr has been reconnected to dial up, ect ect*
    me- hello there? im sorry 'h' isnt available at the moment, can i help at all?
    sc-my broadband no work- 'h' sed she fix!
    me, yes, i can see that H has set u up on a dial-up connection while your broadband is reconnected?
    sc- i no get e-mails! my broadband no work!
    me-*repeats the above* adding.... it will be 7-10 days for your broadband to be re-connected
    sc-you send me e-mail to confirm! i no get emails!
    me...im sorry, you would like an email sending....
    sc yes!
    me...that you wont be able to recieve.....
    sc no!
    me...confirming your broadband isnt working?
    sc yes! dial-up no work!
    me...right....are you using the computers internal modem?
    sc yes! i have modem and wireless router-they both no work!
    me...yes, thats because there both adsl modem/router, you need to use the INTERNAL modem...
    sc...i AM use internal modem!
    me....and what colour is the internal modem?
    sc...hang on-i check- you no hang up!
    *sounds of rummaging*
    sc- i have modem!
    me-in your hand?
    sc-yes! i tell you-it black!
    me...then its not an INTERNAL modem sir, an internal modem would be INSIDE your computer
    sc...inside?
    me...yes, you need to plug your phoneline into the back of the harddrive
    sc...phone-line no reach!
    me...theres very little i can do about that sir
    sc...oh.....i wait for you to send email, then i wait for broadband to connect..you say 7-10 days?
    me..thats correct sir...

    this ofcourse leads to another lengthy rant about the reconnection period, remember this guy owed US money!

    anyway, sorry for the long rant!

  • #2
    Whoa... whoa... slow down.
    Internal doesn't mean external?

    Anyway, sounds like English wasn't his first language.
    Excuse me, good sir paladin, can you direct me to your EVIL district?

    http://www.dywhcomic.com

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    • #3


      Don'cha just love people who make absolutely no effort to learn antyhing about their computer/connection?

      ^-.-^
      Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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      • #4
        I think you spoke to a cave-man.

        Comment


        • #5
          You mean a Neanderthal. Cavemen are smart, remember? They use Geico!
          Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

          Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

          Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

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          • #6
            Quoth Evil Queen View Post
            You mean a Neanderthal. Cavemen are smart, remember? They use Geico!
            I am adding that to my sig.

            Sunnyswipe, great story, and welcome to
            Your true character is who you are when no one is looking.
            --Unknown

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            • #7
              Quoth Evil Queen View Post
              You mean a Neanderthal. Cavemen are smart, remember? They use Geico!
              Majesty...you are as you say evil...I almost gave my keyboard the scent of egg drop soup upon reading your post.

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              • #8
                Just remember...Common sense isn't always that common...
                If you don't like my attitude, talk to the manager!!! Oh, wait, that would be me!!

                Yes, I'm the manager. I'm also known as "the brick wall".

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