Pulled up to work this morning with my coffee and Cinnamon Melt from McD's and there's three people waiting at the store. Seems there's an outage. So NOBODY'S cell phone works. Everyone's getting the "system busy" error. I phone customer care. Yes, they know about the outage. Yes, someone's working on it. But no, they don't know what's wrong with the tower and no they don't know how long it will take to fix.
I'm working alone today. It's gonna be a long one.
"Whatdoya MEAN there's an outage?"
"Whatdoya MEAN you dunno when it'll be fixed????"
"Am I gettin' a bill credit for this? I think I DESERVE one! You know how many calls I'm missing???"
"Whatdoyou MEAN you can't DO bill credits? I have to call CUSTOMER CARE???!"
"This is just BAD customer service!"
All of which I heard uttered in my store, many many times, last time there was an outage.
Don't mind me, I'll just be hiding under the desk.
I'm working alone today. It's gonna be a long one.
"Whatdoya MEAN there's an outage?"
"Whatdoya MEAN you dunno when it'll be fixed????"
"Am I gettin' a bill credit for this? I think I DESERVE one! You know how many calls I'm missing???"
"Whatdoyou MEAN you can't DO bill credits? I have to call CUSTOMER CARE???!"
"This is just BAD customer service!"
All of which I heard uttered in my store, many many times, last time there was an outage.
Don't mind me, I'll just be hiding under the desk.
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