Tell that to the customers who have our VOIP service. "Well ma'am you're picking up interference due to your cordless phone. Guess what, its basically a 2-way radio"
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Students can also be morons
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I used to do tech support at one of the top 25 Uni's, and some of the things people would ask me were so out there.
I had one girl come up to me and ask "What's my email?" I had been working there long enough to know what she *meant* to ask, which was good. She wanted to know what her login name was, since the email was login@uni.edu.
I had another girl come up to me and ask "Where's the Internet?" All funny joke replies aside, I figured out that her computer was not loading the icons in Windows, and IE was not on the desktop.
Both were pretty easy to solve once I figured out what they actually *meant* to ask.
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Um.... I have almost no idea what most of those acronyms mean without looking them up or googling them and I'm definitely not a moron. My knowledge is in other fields.
If they are students then there may be hope for them later down the road. They only seem dumb because they don't understand elementary things related to what you specialize in... and they are young.
It would be like me expecting you to know the difference between and ICD-9 and HCPC code and whether or not the service rendered should be reported on a 1500 form or a UB-92. The difference between a UMI and a SSN and the difference between a vendor association and a individual provider. It's all elementary to what I do on a daily basis and has nothing to do with what you do.
Just... cut them a little slack.Everything sucks. I must be living in a vacuum.
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Quoth Geek King View PostGood point, I didn't think about that. I generally work in interference free environs, so random pickup isn't much of an issue.
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Quoth Foxglove8778 View PostJust... cut them a little slack.Those who are loudest about their qualifications, tend to have the least merit to their claims.
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Quoth Arcade Man D View PostMaybe, but getting an RJ-11 connector into an RJ-45 port takes a bit of effort. Not as much as an RJ-45 connector into an RJ-11 port. They just. Don't. Fit. Like. That.
I just had to blink. Then came the process of showing him the physical differences and explaining the functions of both ports. Fortunately he understood it, but he wouldn't leave without complaining that there should be more USB ports and that it is stupid for computer companies to put in hardware (like the network port) that he is "never going to use."
Ugh.I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
- Bill Watterson
My co-workers: They're there when they need me.
- IPF
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Quoth HawaiianShirts View PostNo, they don't. Nor do USB connectors fit into RJ-45 (Ethernet) ports. Had a guy come in the other day ... that it is stupid for computer companies to put in hardware (like the network port) that he is "never going to use."
Ugh.
Wow.....
I'd try to figure out how he could think a USB could fit into a RJ-45, but it makes my head hurt.SC: “Yeah, Bob’s Company. I'm Bob. It's my company.” - GK
SuperHotelWorker made my Avi!!
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Quoth technical.angel View PostI'd try to figure out how he could think a USB could fit into a RJ-45, but it makes my head hurt.Aerodynamics are for people who can't build engines. --Enzo Ferrari
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Quoth technical.angel View PostPeople still use modems????
@ Hawaianshirts: That story has deprived me of many thousands of brain cells I had hoped to use later...I think, therefore I am. But I am micromanaged, therefore I am not.
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Its another you're damned if you do, damned if you don't. The minute he would get high-speed internet and need the ethernet jack, he'd complain that his computer didn't come with one. On a similar note, why are some of my customers using USB to their cablemodems, when they have a new pc with Windows Vista?!
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I used USB with my ADSL modem becasue that was all it supported. I recently bought a wireless ADSL router though, and that connects to the host PC via ethernet. Use of USB or Ethernet for ADSL came about long before Vista, and it's up to the modem manufacturer.I think, therefore I am. But I am micromanaged, therefore I am not.
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Quoth jb17kx View PostI used USB with my ADSL modem becasue that was all it supported. I recently bought a wireless ADSL router though, and that connects to the host PC via ethernet. Use of USB or Ethernet for ADSL came about long before Vista, and it's up to the modem manufacturer.
And I don't think his point was that Vista makes USB enabled modems possible, but that people who have Vista are using them since, if your computer is running Vista, it almost definately has an ethernet port (since you need some pretty modern hardware to run it).
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