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This is from my current (Soon to be former) job.
My job is to research items submitted by insureds for replacement costs. Example- Chair- $975. Seems basic, but it's not. Is that a dining room chair? A living room chair? Is it fabric, leather? Did they get it from Walmart or from Macy's? Every little thing makes a HUGE difference. The less information we have the harder it is to find best match. It really a pain when it comes to computers.
Obviously, we sometimes get crap lists.
One day I got a ten item claim. The claim had already been open for quite a while and the adjuster called EVERY SINGLE day looking for the claim, even though she had been given a target date. I worked the claim and sent it off.
SIX WEEKS later, I get an email from the adjuster. It was on a Wednesday afternoon.
SA= Sucky adjuster
Me= You guessed it!
Italics= Thought/sidenotes
SA: Insurance Guru- these items need to be repriced.
Me: Will do, have a full workload this week, won't get to it until next week.
At that point our whole department was about 3 days behind as we service the entire country- 7 offices with about 20-30 adjusters. We have 14 people to handle the inventories. You do the math. Basically we are always swampped. Re-do's are not factored into our daily assignments, ever.
SA: NO! This needs to be done NOW! I leave for vacation on Monday and the insured is pissed this isn't done.
Wait, I gave this to you 6 weeks ago and it's STILL sitting on your desk... And this is MY problem HOW?
ME: *Talks with super, emails back* Alright, because the insured is upset, I'll do my best to have it before you leave on Friday. Wait, what is that saying about lack of planning and an emergency?
A little while later, I had a lull, so I looked at what I had done originally and the addional information on the items, but something isn't matching up. The orignal had ONE (1) Computer and ONE (1) TV. The list she sent back had TWO (2) computers and ONE (1) Tv. Another email discussion ensued:
Me: I see on the sheet you submitted there are 2 computers, which one should I use?
SA: Yes, that is the addtional information on the computers.
Me: I see that. Which one would you like me to use?
SA: You need to add the TV.
Me:
So there are two TV's on the claim and two computers?
SA: What is your problem? That is the addtional information on the ORIGNAL TV. ONE TV only.
ME: SA, THANK YOU. Please look at the inventory you just sent to me. Do you see that there are two computers on it?
SA: Yes.
Me: There is only ONE on the claim. Do I need to add one?
SA: That's the info on the TV
Me:
Thanks, I figured I've got the info on the TV. I'm talking about the computer. and wondering if I need to wake up the hamster in your head
SA: Yeah, that's the information on the computer.
Me: WHICH COMPUTER? There are TWO here, and ONE on the claim!
SA: Why is this so hard for you to understand? That is the additional information the TV and the addtional information on the computer.
She did NOT just fucking go there!
At that point, I print out the original and print out the addtional information and bring it to my desk. I highlight the computers and walk down to her desk and slam it on it.
ME: Which computer?
SA: *startled* Uh what?
ME: *shows papers with uneven amounts of computers*
SA: Uh, I don't know.
Me: Did you look at this before you sent it up?
SA: No.
Me: Did you look at is as I was sending you an email asking WHICH ONE?
SA: Uh, no I don't have time. I didn't read your emails, I just replied with what I thought you were asking about.
Me: I figured. This has been on YOUR desk for 6 weeks. The insured is pissed at you and now you're blaming it on my department? No. I will ask this again? WHICH COMPUTER? Look RIGHT NOW while I am standing here!
SA: I don't know.
Me: Find out.
SA: But I don't have time to call the insured. They are already mad! .... Where are you going?
Me: Back to work. If you don't know which thing I need to fix how am I supposed to know? Figure it out and email me back.
SA: But I need this Friday!
Me:
*This was the 5th claim in a row, she pulled this crap with me. Didn't like what I said, so she called my super. By the time I got back to my desk, she was on the line with my super who READ all my emails to her before I went down there. After that I told him that I was done working her claims. She hated that I told her NO and pushed back, so he'd call my super every.single.time.- Most of the time he would back me up, but once she got the RIGHT information, she would call him direct and he would fix it for her. Fine I was done with her. Although one time I did one of her claims and gave it to my co-worker to send off. Nothing ever came back on that one. Interesting...*
My job is to research items submitted by insureds for replacement costs. Example- Chair- $975. Seems basic, but it's not. Is that a dining room chair? A living room chair? Is it fabric, leather? Did they get it from Walmart or from Macy's? Every little thing makes a HUGE difference. The less information we have the harder it is to find best match. It really a pain when it comes to computers.
Obviously, we sometimes get crap lists.
One day I got a ten item claim. The claim had already been open for quite a while and the adjuster called EVERY SINGLE day looking for the claim, even though she had been given a target date. I worked the claim and sent it off.
SIX WEEKS later, I get an email from the adjuster. It was on a Wednesday afternoon.
SA= Sucky adjuster
Me= You guessed it!
Italics= Thought/sidenotes
SA: Insurance Guru- these items need to be repriced.
Me: Will do, have a full workload this week, won't get to it until next week.
At that point our whole department was about 3 days behind as we service the entire country- 7 offices with about 20-30 adjusters. We have 14 people to handle the inventories. You do the math. Basically we are always swampped. Re-do's are not factored into our daily assignments, ever.
SA: NO! This needs to be done NOW! I leave for vacation on Monday and the insured is pissed this isn't done.
Wait, I gave this to you 6 weeks ago and it's STILL sitting on your desk... And this is MY problem HOW?
ME: *Talks with super, emails back* Alright, because the insured is upset, I'll do my best to have it before you leave on Friday. Wait, what is that saying about lack of planning and an emergency?
A little while later, I had a lull, so I looked at what I had done originally and the addional information on the items, but something isn't matching up. The orignal had ONE (1) Computer and ONE (1) TV. The list she sent back had TWO (2) computers and ONE (1) Tv. Another email discussion ensued:
Me: I see on the sheet you submitted there are 2 computers, which one should I use?
SA: Yes, that is the addtional information on the computers.
Me: I see that. Which one would you like me to use?
SA: You need to add the TV.
Me:
So there are two TV's on the claim and two computers? SA: What is your problem? That is the addtional information on the ORIGNAL TV. ONE TV only.
ME: SA, THANK YOU. Please look at the inventory you just sent to me. Do you see that there are two computers on it?
SA: Yes.
Me: There is only ONE on the claim. Do I need to add one?
SA: That's the info on the TV
Me:
Thanks, I figured I've got the info on the TV. I'm talking about the computer. and wondering if I need to wake up the hamster in your headSA: Yeah, that's the information on the computer.
Me: WHICH COMPUTER? There are TWO here, and ONE on the claim!
SA: Why is this so hard for you to understand? That is the additional information the TV and the addtional information on the computer.
She did NOT just fucking go there!
At that point, I print out the original and print out the addtional information and bring it to my desk. I highlight the computers and walk down to her desk and slam it on it.
ME: Which computer?
SA: *startled* Uh what?
ME: *shows papers with uneven amounts of computers*
SA: Uh, I don't know.
Me: Did you look at this before you sent it up?
SA: No.
Me: Did you look at is as I was sending you an email asking WHICH ONE?
SA: Uh, no I don't have time. I didn't read your emails, I just replied with what I thought you were asking about.
Me: I figured. This has been on YOUR desk for 6 weeks. The insured is pissed at you and now you're blaming it on my department? No. I will ask this again? WHICH COMPUTER? Look RIGHT NOW while I am standing here!
SA: I don't know.
Me: Find out.
SA: But I don't have time to call the insured. They are already mad! .... Where are you going?
Me: Back to work. If you don't know which thing I need to fix how am I supposed to know? Figure it out and email me back.
SA: But I need this Friday!
Me:
*This was the 5th claim in a row, she pulled this crap with me. Didn't like what I said, so she called my super. By the time I got back to my desk, she was on the line with my super who READ all my emails to her before I went down there. After that I told him that I was done working her claims. She hated that I told her NO and pushed back, so he'd call my super every.single.time.- Most of the time he would back me up, but once she got the RIGHT information, she would call him direct and he would fix it for her. Fine I was done with her. Although one time I did one of her claims and gave it to my co-worker to send off. Nothing ever came back on that one. Interesting...*
k it and walk out.*
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