It started in June when our eldest employee retired. She was the Head Teller, and she trained the only other full time teller to replace her. Senior management decided not to hire another teller or offer any of the three part timers a full time position. So we were working with one full time teller (the new Head Teller) and three part time tellers. Total employees at our branch: 9.
Then one of the part-time tellers quit. We were all glad to be rid of her, but we expected management to hire another part-timer. They said they couldn't do that, but our Branch Manager finally convinced them to compromise, and they offered one of the part time tellers a full time position. Total employees at our branch: 8.
Now, technically, there's another employee, but she's a contract employee: the janitor. She only works 2 hours a day cleaning the bank in the early morning hours. Last week, her husband passed away, and she decided to quit. Senior management decide not to replace her. Instead, we have to clean our own work areas, mop, and vacuum. I don't know how this is going to work out, but everyone is pissed. It sounds like a death knell that they either can't or won't hire cleaning staff.
We've been told that all of the tellers are supposed to be trained to open new accounts at the teller windows. But they've received as little training as the rest of us. They don't have a printer that works with the deposit account software. If it's busy, there's not going to be a teller available to open accounts. It's going to get to the point where customers are going to have to make appointments to open accounts.
And that's going to get even worse when our primary CSR retires at the end of the year. They're not planning on replacing her, either. I'm going to have to take over the majority of her work. I'm going to be crazy busy. Total employees at our branch after CSR retires: 7.
That's just over half the employees we had 2 years ago. But considering that every change management makes pushes more and more customers away, I guess we don't need as many employees as we used to.
Then one of the part-time tellers quit. We were all glad to be rid of her, but we expected management to hire another part-timer. They said they couldn't do that, but our Branch Manager finally convinced them to compromise, and they offered one of the part time tellers a full time position. Total employees at our branch: 8.
Now, technically, there's another employee, but she's a contract employee: the janitor. She only works 2 hours a day cleaning the bank in the early morning hours. Last week, her husband passed away, and she decided to quit. Senior management decide not to replace her. Instead, we have to clean our own work areas, mop, and vacuum. I don't know how this is going to work out, but everyone is pissed. It sounds like a death knell that they either can't or won't hire cleaning staff.
We've been told that all of the tellers are supposed to be trained to open new accounts at the teller windows. But they've received as little training as the rest of us. They don't have a printer that works with the deposit account software. If it's busy, there's not going to be a teller available to open accounts. It's going to get to the point where customers are going to have to make appointments to open accounts.
And that's going to get even worse when our primary CSR retires at the end of the year. They're not planning on replacing her, either. I'm going to have to take over the majority of her work. I'm going to be crazy busy. Total employees at our branch after CSR retires: 7.
That's just over half the employees we had 2 years ago. But considering that every change management makes pushes more and more customers away, I guess we don't need as many employees as we used to.
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