I get a call from one of the rooms. This gentleman wants to know how to change the station on his tv. I let him know that the satellite boxes are attached to the right side of the dresser in the back - and to aim the remote in that direction.
Come to find out he has no clue how to operate a tv remote. The interaction starts out nice enough but soon spins into utter chaos. I am trying to explain the buttons and he is incapable of looking at his remote and following along. I tell him there is a guide button and a channel select button. He is mad and tells me "you mean the most important button on the remote is tiny?" Every time I try and offer up directions he tells me that he is the one asking questions and why can't I just answer his questions.
I ask him if I could come to the room and help him - nope. I once again try to explain the concept of changing channels and he is talking down to me and just being rude. I let him know that I can't help him if he won't listen so the call is over.
He storms the lobby now and wants to know why I hung up. So now I play nice nice and show him on the lobby tv what to do - and he starts again with the questions.
All in all it took me over 20 minutes to show him how to simply change a channel.
Come to find out he has no clue how to operate a tv remote. The interaction starts out nice enough but soon spins into utter chaos. I am trying to explain the buttons and he is incapable of looking at his remote and following along. I tell him there is a guide button and a channel select button. He is mad and tells me "you mean the most important button on the remote is tiny?" Every time I try and offer up directions he tells me that he is the one asking questions and why can't I just answer his questions.
I ask him if I could come to the room and help him - nope. I once again try to explain the concept of changing channels and he is talking down to me and just being rude. I let him know that I can't help him if he won't listen so the call is over.
He storms the lobby now and wants to know why I hung up. So now I play nice nice and show him on the lobby tv what to do - and he starts again with the questions.
All in all it took me over 20 minutes to show him how to simply change a channel.
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