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I need to get all these off my chest or I will go (even more) insane. X_x These are the things that irritate me about customers at the supermarket where I work.
1. Patronising.
We've all encountered these people; who think that just cuz you work in retail, you're lower than worms and thick as two short planks. These are the people who talk down to you and refuse to believe that you didn't drop out of school at the age of 8. These are the people who I will talk Shakespeare to, in order to puncture their self satisfied bubble.
2. Checking the receipt insanely.
These people will grab their receipt right after a transaction, when you want them to go so you can deal with the next person in the queue, and maniacally scan it for mistakes. It may come as a surprise to them, but the time to correct a mistake is before I finish the transaction; afterwards, there is nothing I can do and they'll have to go to Customer Services.
3. The Blatherers.
Mentioned in the list of SCs stuck to the top of the forum, I still have to mention these people cuz it just gets on my nerves when I'm vainly trying to get a customer to hand me his/her credit card, and they're far too busy yacking away, either on a mobile or to their husband/wife/kids. Talk to them in the car; right now, you have to listen to me so I can finish the transaction. Also, once your child is past the baby stage, kindly refrain from talking to them in baby speak; it's extremely irritating and makes me feel ill.
4. Touching the unscanned stuff.
Argh! Leave the unscanned stuff alone! X_x A lot of the time it's kids who do this; under the mistaken impression that they are helping me, they shove stuff on to the scales randomly. If I'm weighing something at the time, then it mucks up that, plus I like to choose the order I scan things in. I don't necessarily blame the kids, unless they are obviously at an age where they should be able to understand that the unscanned stuff should be left alone, but I do blame the parents for not telling their kids to leave it alone.
5. Letting baby unpack.
Some parents think it's cute and funny to let their lickle toddler unpack the trolley. No no no; it is not either, it is extremely irritating when there's a queue building up and you're just standing there watching your tiny tot unpack the trolley at a snail's pace. Just do it your damn self; if you must let your kiddie help, then let them help at home where you're not holding anyone up.
6. Cleaning out my cash drawer.
This is an early morning thing; I get my float of £100 in the till, then right away, two customers ask for £50 cashback. -.- If I need that amount of cash early in the morning, I tend to go to the bank or use an ATM as I am aware that asking for cashback just cleans out the poor cashier's cash drawer. Maybe everyone should have to do a compulsory week's work experience in a shop so they can understand that too.
7. I am not a bank.
No, you can't change two fifties into fivers here; go to one of the sodding seven or eight banks down the road to do this. I will also refuse to completely clean out my change drawer just so you can have a float for your market stall. Go. To. The. Bank.
8. You're scanning too fast!
OK, I fully understand that my fast scanning is a bit much to keep up with. And I certainly would love to be able to tailor my scanning to each customer. But the powers that be won't let me; my Items Per Minute has to be at least 17, and it's measured by computer so you offering to go tell the manager won't do anything in the slightest. Just suck it up, and accept that yes, I will be a bit fast; but I will always help you pack at the end and you can also request a packer if need be. To me, this is preferable to getting told off cuz my IPM drops.
9. Get that kid with its dirty shoes off the conveyor belt!
Do you have any idea about the kinds of yucky stuff that kids step in every day? You do know that people's food goes on the conveyor belt, right? So get your toddler off the flipping thing! Same goes for any kid with a dirty nappy; customers don't want to put their food where your child's butt has been.
10. I am not your mother.
Yes, it is nice when I remind you to remember your card, or shopping products, or parking ticket; but in case you didn't know, it is not part of my job description to remind you about these things. I do so cuz I'm a nice person. So if I forget, or if I'm dealing with another customer's question and you toddle off leaving your card or parts of your shopping behind, or forget to hand over your parking voucher, please don't return and yell at me for not reminding you. You're a grown man/woman, you should be able to remember things yourself.
Will add more as they occur to me; feel free to add your own.
1. Patronising.
We've all encountered these people; who think that just cuz you work in retail, you're lower than worms and thick as two short planks. These are the people who talk down to you and refuse to believe that you didn't drop out of school at the age of 8. These are the people who I will talk Shakespeare to, in order to puncture their self satisfied bubble.
2. Checking the receipt insanely.
These people will grab their receipt right after a transaction, when you want them to go so you can deal with the next person in the queue, and maniacally scan it for mistakes. It may come as a surprise to them, but the time to correct a mistake is before I finish the transaction; afterwards, there is nothing I can do and they'll have to go to Customer Services.
3. The Blatherers.
Mentioned in the list of SCs stuck to the top of the forum, I still have to mention these people cuz it just gets on my nerves when I'm vainly trying to get a customer to hand me his/her credit card, and they're far too busy yacking away, either on a mobile or to their husband/wife/kids. Talk to them in the car; right now, you have to listen to me so I can finish the transaction. Also, once your child is past the baby stage, kindly refrain from talking to them in baby speak; it's extremely irritating and makes me feel ill.
4. Touching the unscanned stuff.
Argh! Leave the unscanned stuff alone! X_x A lot of the time it's kids who do this; under the mistaken impression that they are helping me, they shove stuff on to the scales randomly. If I'm weighing something at the time, then it mucks up that, plus I like to choose the order I scan things in. I don't necessarily blame the kids, unless they are obviously at an age where they should be able to understand that the unscanned stuff should be left alone, but I do blame the parents for not telling their kids to leave it alone.
5. Letting baby unpack.
Some parents think it's cute and funny to let their lickle toddler unpack the trolley. No no no; it is not either, it is extremely irritating when there's a queue building up and you're just standing there watching your tiny tot unpack the trolley at a snail's pace. Just do it your damn self; if you must let your kiddie help, then let them help at home where you're not holding anyone up.
6. Cleaning out my cash drawer.
This is an early morning thing; I get my float of £100 in the till, then right away, two customers ask for £50 cashback. -.- If I need that amount of cash early in the morning, I tend to go to the bank or use an ATM as I am aware that asking for cashback just cleans out the poor cashier's cash drawer. Maybe everyone should have to do a compulsory week's work experience in a shop so they can understand that too.
7. I am not a bank.
No, you can't change two fifties into fivers here; go to one of the sodding seven or eight banks down the road to do this. I will also refuse to completely clean out my change drawer just so you can have a float for your market stall. Go. To. The. Bank.
8. You're scanning too fast!
OK, I fully understand that my fast scanning is a bit much to keep up with. And I certainly would love to be able to tailor my scanning to each customer. But the powers that be won't let me; my Items Per Minute has to be at least 17, and it's measured by computer so you offering to go tell the manager won't do anything in the slightest. Just suck it up, and accept that yes, I will be a bit fast; but I will always help you pack at the end and you can also request a packer if need be. To me, this is preferable to getting told off cuz my IPM drops.
9. Get that kid with its dirty shoes off the conveyor belt!
Do you have any idea about the kinds of yucky stuff that kids step in every day? You do know that people's food goes on the conveyor belt, right? So get your toddler off the flipping thing! Same goes for any kid with a dirty nappy; customers don't want to put their food where your child's butt has been.
10. I am not your mother.
Yes, it is nice when I remind you to remember your card, or shopping products, or parking ticket; but in case you didn't know, it is not part of my job description to remind you about these things. I do so cuz I'm a nice person. So if I forget, or if I'm dealing with another customer's question and you toddle off leaving your card or parts of your shopping behind, or forget to hand over your parking voucher, please don't return and yell at me for not reminding you. You're a grown man/woman, you should be able to remember things yourself.
Will add more as they occur to me; feel free to add your own.
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