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I didn't log a ticket, FIX IT!

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  • #16
    Quoth protege View Post
    I run into that constantly. I actually ask the person "Let me get this straight; you've known about this problem for a week, and you're just telling me now?" Of course, the reply is then a massive complaint about how I don't know what I'm doing, since it "took too long to fix the problem" Sorry asshole, but if nobody tells me about the problem, I don't know it exists!
    Almost forgot about the "i never told you, it was not fixed, your a idiot" angle.

    Most of the issues are, in reality, minor that would take less than a day to fix, a corrupt file, bad mouse, etc, but they stew over it for a week then blame you for begin incompetent. How the hell am I supposed to know your mouse sucks? No monitoring software will tell me that.

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