Short and sweet. All our users are supposed to know the basics of our DR plan. One of the things included is where to save their documents. However, this user decide to ignore this advice and saved almost 1 GB of their important documents on their HD in location not backed up.
Well, guess what happened. Their HD decided to bite the dust, horrible click of death. Well (l)user logs a ticket, PC won't work. We quickly find bad HD, swap it and re-image the PC and restorative their data.
Two days later....
Help Desk tech: Hello?
(l)user: What did you doooo to my PC?
HD tech finds to old ticked and the notes, informed user the HD died and was replaced.
U: But I had documents on their.
HD: The notes indicate they were restored from our backups.
U: Not the one i had saved on C:/mypersonalstuff
HD: I'm sorry to inform you, but according to our DR policy, data stored in in un-official locations is not covered by the policy. *note if it was and it was not recoverable, IT would have paid for any restoration costs, however.....*
U: So what will you do?
HD: If it had been stored in the official locations, we would do our best to restore your data at our expense. However, because you saved it in a un-official location, at most we can send the HD out for you, but you will have to dept approval form you manager to spend you dept money on it.
U: Well, your no help *SLAMS DOWN PHONE*
Why do I expect a nasty email from user about this problem?
Well, guess what happened. Their HD decided to bite the dust, horrible click of death. Well (l)user logs a ticket, PC won't work. We quickly find bad HD, swap it and re-image the PC and restorative their data.
Two days later....
Help Desk tech: Hello?
(l)user: What did you doooo to my PC?
HD tech finds to old ticked and the notes, informed user the HD died and was replaced.
U: But I had documents on their.
HD: The notes indicate they were restored from our backups.
U: Not the one i had saved on C:/mypersonalstuff
HD: I'm sorry to inform you, but according to our DR policy, data stored in in un-official locations is not covered by the policy. *note if it was and it was not recoverable, IT would have paid for any restoration costs, however.....*
U: So what will you do?
HD: If it had been stored in the official locations, we would do our best to restore your data at our expense. However, because you saved it in a un-official location, at most we can send the HD out for you, but you will have to dept approval form you manager to spend you dept money on it.
U: Well, your no help *SLAMS DOWN PHONE*
Why do I expect a nasty email from user about this problem?
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