I had a guest just call down saying their neighbors were being loud with a bunch of "thumping" around & there was a child screaming. The particular room in question had just checked in, but I sent security just in case. Security comes back & says the room isn't being "loud", but he heard the guests speaking a little bit & a baby was crying a little bit & felt it rude to knock on the door to tell them their neighbors want their child to quit crying. It was a good point, so what is the correct way to handle the situation like that?
I just find it funny that everyone who stays at the hotel finds it my job to make sure their neighbors are respectful, quiet, and keeps their baby from crying. The people may complain the next day, and get their money back, but for what? Because other people had a collicy child or something? The only solution I would have is to offer to move one of the guests, but it's 2am & rarely do guests wish to move rooms.
I just find it funny that everyone who stays at the hotel finds it my job to make sure their neighbors are respectful, quiet, and keeps their baby from crying. The people may complain the next day, and get their money back, but for what? Because other people had a collicy child or something? The only solution I would have is to offer to move one of the guests, but it's 2am & rarely do guests wish to move rooms.
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