Sorry but this is long!
So if anyone has read this thread by Amalthea called "Does owning a credit card rot your brain" then you have heard of the jackass and the poor cashier who had to deal with him... that was me... allow me to fill you in on the details... Lets start from the FIRST time I had this guy...
So its about a week into my job as a cashier in the bookstore... I've trained well and I was told to always ask to see an ID with a credit card thats shows the name and signature that matches with the card... So this guy walks up and I greet him as I would anyone else and then when it comes time to pay he whips out his card...
Me: Is that going to be Debit or Credit?
SC: Credit.
Me: Alright, If I could just see an ID with that...
SC: *Stands there as if he didn't hear me*
ME: Sir if I could see an ID please...
SC: You know you can't ask to see my ID as a form of idetification... it CLEARLY states that in your merchant agreement!
Me: *a little taken aback* Um I'm sorry but I was told by our managers that I need to see and ID...
SC *shows me his ID* You need to let you manager know about that cuz you guys could get in a lot of trouble and not be able to take cards anymore...
Me: I'll let them know... Have a Nice Day .... *mumble*ass*mumble*.
So time passes but I am always alittle shy about asking for ID (cuz I don't want ANOTHER dose of "kiss this" from the customers... then one fine friggin day a guy comes in saying he was just picking a book up for his wife (he looks familiar...) So I get the book that was ordered off the shelf and ring it up and such and he goes to pay with a card...
Me: Is that going to be Debit or Credit?
SC: Credit.
Me: Alright if I could just see and ID.
SC: The signature on the back is all you need to see.
Me: I need to see an ID to make sure thats YOU *looking on the back to find that the signature has rubbed off from the swiping*
SC: YOUR merchant agreement CLEARLY states that you can't ask for an ID as a primary form of Identification...
ME: *thinking* Jesus.... NOT YOU AGAIN!!!! *but saying* Yes but I am following our store policy.
SC: I am sick of trying to use my credit card and ALWAYS being asked for ID...
Me: Well you can swipe it and enter your PIN...
SC: I WANT to run it as credit. YOUR merchant agreement-
Me: Yes sir I remeber the LAST time you came in... I talked to the manager and he informed me of OUR merchant agreement and it states NOTHING of the sort...
SC: Well you need to look at your merchant agreement...
Me: *holds up finger to signal him to shut the hell up and calls a manager*
M(manager): *comes up* Whats going on?
Me: *looks at the guy* Go ahead!
SC *goes off on his rant yet again like HE LOVES hearing this speech!*
M: But there is no signature on the back. if there is no signature than we cant compare it.
SC: It WAS signed but it rubbed off, and if I sign it again it will be void (or some stupid crap like that) Call VISA and they will tell you who I am.
M: How can VISA do that?
SM (Store Manager): *comes up at request of M* Sir I can't sell you anything until I can verify that YOUR name matches the one on the card. To do that I need to see you ID.
SC: No. Call VISA they will tell you who I am and if they tell me to show you an ID then I will.
*they call VISA while I am standing back SEETHING!!!!! I don't want this guy to get his way*
ANYWHO! VISA says that if he doesn't show an ID the NO SALE! (YAY!) and he produces his ID grudgingly.... I run the card and as he leaves I smile with a hint of a glare and say as NICELY as possible "Have a great day." He says nothing...
NOONE else has dealt with this guy in the store... only me! I swear I am still waiting for him to come in and bother me again... I will not help him. I'll suddenly have to use the bathroom or something...
So if anyone has read this thread by Amalthea called "Does owning a credit card rot your brain" then you have heard of the jackass and the poor cashier who had to deal with him... that was me... allow me to fill you in on the details... Lets start from the FIRST time I had this guy...
So its about a week into my job as a cashier in the bookstore... I've trained well and I was told to always ask to see an ID with a credit card thats shows the name and signature that matches with the card... So this guy walks up and I greet him as I would anyone else and then when it comes time to pay he whips out his card...
Me: Is that going to be Debit or Credit?
SC: Credit.
Me: Alright, If I could just see an ID with that...
SC: *Stands there as if he didn't hear me*
ME: Sir if I could see an ID please...
SC: You know you can't ask to see my ID as a form of idetification... it CLEARLY states that in your merchant agreement!
Me: *a little taken aback* Um I'm sorry but I was told by our managers that I need to see and ID...
SC *shows me his ID* You need to let you manager know about that cuz you guys could get in a lot of trouble and not be able to take cards anymore...
Me: I'll let them know... Have a Nice Day .... *mumble*ass*mumble*.
So time passes but I am always alittle shy about asking for ID (cuz I don't want ANOTHER dose of "kiss this" from the customers... then one fine friggin day a guy comes in saying he was just picking a book up for his wife (he looks familiar...) So I get the book that was ordered off the shelf and ring it up and such and he goes to pay with a card...
Me: Is that going to be Debit or Credit?
SC: Credit.
Me: Alright if I could just see and ID.
SC: The signature on the back is all you need to see.
Me: I need to see an ID to make sure thats YOU *looking on the back to find that the signature has rubbed off from the swiping*
SC: YOUR merchant agreement CLEARLY states that you can't ask for an ID as a primary form of Identification...
ME: *thinking* Jesus.... NOT YOU AGAIN!!!! *but saying* Yes but I am following our store policy.
SC: I am sick of trying to use my credit card and ALWAYS being asked for ID...
Me: Well you can swipe it and enter your PIN...
SC: I WANT to run it as credit. YOUR merchant agreement-
Me: Yes sir I remeber the LAST time you came in... I talked to the manager and he informed me of OUR merchant agreement and it states NOTHING of the sort...
SC: Well you need to look at your merchant agreement...
Me: *holds up finger to signal him to shut the hell up and calls a manager*
M(manager): *comes up* Whats going on?
Me: *looks at the guy* Go ahead!
SC *goes off on his rant yet again like HE LOVES hearing this speech!*
M: But there is no signature on the back. if there is no signature than we cant compare it.
SC: It WAS signed but it rubbed off, and if I sign it again it will be void (or some stupid crap like that) Call VISA and they will tell you who I am.
M: How can VISA do that?
SM (Store Manager): *comes up at request of M* Sir I can't sell you anything until I can verify that YOUR name matches the one on the card. To do that I need to see you ID.
SC: No. Call VISA they will tell you who I am and if they tell me to show you an ID then I will.
*they call VISA while I am standing back SEETHING!!!!! I don't want this guy to get his way*
ANYWHO! VISA says that if he doesn't show an ID the NO SALE! (YAY!) and he produces his ID grudgingly.... I run the card and as he leaves I smile with a hint of a glare and say as NICELY as possible "Have a great day." He says nothing...
NOONE else has dealt with this guy in the store... only me! I swear I am still waiting for him to come in and bother me again... I will not help him. I'll suddenly have to use the bathroom or something...
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