Our company outsources Tier 1 tech support to the Philippines. They're nice, intelligent people, but damn - I don't think they've ever actually seen a router. We routinely get frustrated customers who have heard something so mind-bogglingly stupid from Tier 1 that they get sent yelling up to our queue.
I just got off the phone with a customer who was hopping mad because two different reps had told him the reason the mailserver had been experiencing latency was "it's the holidays".
... apparently, Santa and the reindeer are sending a lot of e-cards this year.
Another gem was the ticket that had gotten escalated to us after a customer on a Linux hosting plan reported being unable to use PhP to initiate a cron job.
The rep had told him that we were unable to help him with this mysterious third party application called "cron".
I know you guys have stories to share. Go on - 'tis the season.
I just got off the phone with a customer who was hopping mad because two different reps had told him the reason the mailserver had been experiencing latency was "it's the holidays".
... apparently, Santa and the reindeer are sending a lot of e-cards this year.
Another gem was the ticket that had gotten escalated to us after a customer on a Linux hosting plan reported being unable to use PhP to initiate a cron job.
The rep had told him that we were unable to help him with this mysterious third party application called "cron".
I know you guys have stories to share. Go on - 'tis the season.
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