This weekend, I obtained more proof that a person doesn't need to whine and complain and fling insults and threaten to sue or any of that. Sometimes, if you want something, all you have to do is ask.
I did the online chat with a customer service rep at my cell phone provider. I told him straight up: "I'm fishing for discounts today. The family budget is getting rather tight, and I'm just looking to save a few bucks here and there. Is there anything you can do to my account that could reduce my monthly bill?"
The customer service rep was very friendly and understood what I was asking for. In summary, his response was: "I don't know. Let me look." (pause) "Why, yes, there is something we can do. Here are the details."
I extended my contract by one year (I've been with this provider for 11 years, so what's one more, especially since I wasn't planning to switch anyway?), and made a slight modification to my plan. And then the CSR added on a monthly discount. He said it was going to be $15 off per month for a year, but he managed to make it $20 off instead.
I couldn't thank him enough! And all I had to do was ask...
I did the online chat with a customer service rep at my cell phone provider. I told him straight up: "I'm fishing for discounts today. The family budget is getting rather tight, and I'm just looking to save a few bucks here and there. Is there anything you can do to my account that could reduce my monthly bill?"
The customer service rep was very friendly and understood what I was asking for. In summary, his response was: "I don't know. Let me look." (pause) "Why, yes, there is something we can do. Here are the details."
I extended my contract by one year (I've been with this provider for 11 years, so what's one more, especially since I wasn't planning to switch anyway?), and made a slight modification to my plan. And then the CSR added on a monthly discount. He said it was going to be $15 off per month for a year, but he managed to make it $20 off instead.
I couldn't thank him enough! And all I had to do was ask...
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