It's not often that I get a crappy customer via phone. Usually they like to stand right in front of me.
Ten minutes ago an older lady called asking if I have +1.25 Readers glasses. Usually, I do, so I went and checked, but I'm out of that strength.
Me: Obviously
OL: Older Lady
Me: It seems we're out of that strength right now, but-
OL: I was there two weeks ago and you were out then too! -=click=-
I hang up thinking what the hell was that about? We're not the only people who carry these. So I scroll down to her number and call back.
And leave a message as sweet as I can be.
Me: Hi! This is FenigDurak from the gift shop. We just spoke about the +1.25 reading glasses. I'm fairly certain that places like Target, Walgreens and K-Mart frequently carry a wider selection of these glasses than I can carry. I'm sure if you tried one of those stores, you'd have better luck. Have a good day!
That's nothing I wouldn't have told her had she not hung up on me.
I get a call back two minutes later:
Me: Gift shop, this is FenigDurak, how can I help you?
OL: ...
Me: Hello?
OL: Yes. Who is this?
Me: (Shouldn't you know? You called me twice!) This is the Gift Shop at such and such hospital.
OL: Ok. Who are you?
Me: FenigDurak.
OL: Good. -=click=-
Ha. There isn't anything in that message, or in my tone that could possibly get me in trouble.
Ten minutes ago an older lady called asking if I have +1.25 Readers glasses. Usually, I do, so I went and checked, but I'm out of that strength.
Me: Obviously
OL: Older Lady
Me: It seems we're out of that strength right now, but-
OL: I was there two weeks ago and you were out then too! -=click=-
I hang up thinking what the hell was that about? We're not the only people who carry these. So I scroll down to her number and call back.
And leave a message as sweet as I can be.
Me: Hi! This is FenigDurak from the gift shop. We just spoke about the +1.25 reading glasses. I'm fairly certain that places like Target, Walgreens and K-Mart frequently carry a wider selection of these glasses than I can carry. I'm sure if you tried one of those stores, you'd have better luck. Have a good day!
That's nothing I wouldn't have told her had she not hung up on me.
I get a call back two minutes later:
Me: Gift shop, this is FenigDurak, how can I help you?
OL: ...
Me: Hello?
OL: Yes. Who is this?
Me: (Shouldn't you know? You called me twice!) This is the Gift Shop at such and such hospital.
OL: Ok. Who are you?
Me: FenigDurak.
OL: Good. -=click=-
Ha. There isn't anything in that message, or in my tone that could possibly get me in trouble.
Comment