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So, I had caller who was a bit on the delusional side today...most of them are, but this guy seemed a bit more than the usual.
He started out the call by asking what the hell was wrong with <company> because they are doing business with two cell phone manufacturers he hates: Apple and Samsung. He can't understand why we'd lower ourselves to doing business with these particular companies.
Okay then.
Then he started going on about this camera attachment he bought for his 2016 model Motorola, bringing up the price of it several times (around $400), before going on a rant about how he will only buy Motorola phones but he is angry that we don't carry the model of Motorola that will work with his fancy camera attachment.
Not much I can do here if we don't carry the model.
So he starts going on about how we should get him the phone that he wants, and made a comparison to how if he goes to a Chinese restaurant and they don't have he wants on the menu that he can tell them he wants something they don't make but they will go and buy him what he wants to eat, that if he wants gnocci that this restaurant will go to the nearest place that sells gnocci and buy it for him! I've got entirely too many years of restaurant work behind me to know this is absolute bullshit, so I called him out on it and told him that any restaurant that I worked at would tell him to go to the restaurant that made what he wanted and laugh him out of the place. He then told me that I must have worked for some very bad restaurants. I rolled my eyes so hard that I swear I saw my brain...
Then he told me that I needed to special order him the model he wanted, and when I told him that we don't carry it at all he said I had to call Motorola myself and make them send him the phone he wants from them. When I told him I couldn't do that and neither could anybody else here he got even angrier! I told him that the two models we have in stock are all we currently carry to order, but he could see if his local <company> store had some still in stock because it can and does happen, that we can't see what the stores have in stock because their inventory is different than what we have in the warehouse.
Well, he lost it! He couldn't understand why our competitor carried the phone but we couldn't somehow special order it for him. Dude, we have what we have! I'm sorry if you don't like it, but I can't suddenly pull a phone out of my ass just because you demand we get it for you. And he threatened to go to our main competitor, probably expecting me to suddenly have the ability to order the phone he wanted...I told him that if that's what he felt he needed to do then to go ahead because if he was so set on buying a phone we don't carry then there's nothing we could do for him.
I swear I could almost hear the wind go out of his sails. I wonder if he thought we had some special reserve inventory that we don't publicly post for sale or something...sort of like the proverbial back room where sucky customers are convinced we're hiding a product we're actually sold out of. And no amount of threatening will change the fact that we simply don't have it!
But I think the funniest part of the whole conversation was the customer stating he demanded gnocci in a Chinese restaurant. I know that if I'd had a customer like that when I worked in a Chinese restaurant that the owner would have laughed his ass off and told him to either eat something from the menu or get out.
He started out the call by asking what the hell was wrong with <company> because they are doing business with two cell phone manufacturers he hates: Apple and Samsung. He can't understand why we'd lower ourselves to doing business with these particular companies.
Okay then.
Then he started going on about this camera attachment he bought for his 2016 model Motorola, bringing up the price of it several times (around $400), before going on a rant about how he will only buy Motorola phones but he is angry that we don't carry the model of Motorola that will work with his fancy camera attachment.
Not much I can do here if we don't carry the model.
So he starts going on about how we should get him the phone that he wants, and made a comparison to how if he goes to a Chinese restaurant and they don't have he wants on the menu that he can tell them he wants something they don't make but they will go and buy him what he wants to eat, that if he wants gnocci that this restaurant will go to the nearest place that sells gnocci and buy it for him! I've got entirely too many years of restaurant work behind me to know this is absolute bullshit, so I called him out on it and told him that any restaurant that I worked at would tell him to go to the restaurant that made what he wanted and laugh him out of the place. He then told me that I must have worked for some very bad restaurants. I rolled my eyes so hard that I swear I saw my brain...
Then he told me that I needed to special order him the model he wanted, and when I told him that we don't carry it at all he said I had to call Motorola myself and make them send him the phone he wants from them. When I told him I couldn't do that and neither could anybody else here he got even angrier! I told him that the two models we have in stock are all we currently carry to order, but he could see if his local <company> store had some still in stock because it can and does happen, that we can't see what the stores have in stock because their inventory is different than what we have in the warehouse.
Well, he lost it! He couldn't understand why our competitor carried the phone but we couldn't somehow special order it for him. Dude, we have what we have! I'm sorry if you don't like it, but I can't suddenly pull a phone out of my ass just because you demand we get it for you. And he threatened to go to our main competitor, probably expecting me to suddenly have the ability to order the phone he wanted...I told him that if that's what he felt he needed to do then to go ahead because if he was so set on buying a phone we don't carry then there's nothing we could do for him.
I swear I could almost hear the wind go out of his sails. I wonder if he thought we had some special reserve inventory that we don't publicly post for sale or something...sort of like the proverbial back room where sucky customers are convinced we're hiding a product we're actually sold out of. And no amount of threatening will change the fact that we simply don't have it!
But I think the funniest part of the whole conversation was the customer stating he demanded gnocci in a Chinese restaurant. I know that if I'd had a customer like that when I worked in a Chinese restaurant that the owner would have laughed his ass off and told him to either eat something from the menu or get out.
shopping for a better deal than the Motorola dealer he very likely called earlier?
)
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