4:45 pm on a holiday weekend...

[MoonCat]

...is, of course, the BEST time to call and demand a manager kiss your ass.

Customer who already had established herself as high maintenance called today, telling my CW that the supervisor had promised to keep running her ad FOR FREE until her items had all sold.

Not. In. A. Million. Years.

Not THIS supervisor. Actually, not any supervisor we've had in the last ten years.

Customer said she was going to stay on the line until we found her a manager to talk to. CW informed her that, as it's Good Friday, all the dept. managers blew out of here like the wind at least 15 minutes ago - if they were even in at all. Customer eventually hung up, scam thwarted...

CW emailed the supervisor about it. Should be interesting to see what happens on Monday.

[Sheldonrs]

I remember when staying on the line was
A valid threat. It used to be, if one of the parties
On the line didn't hang up, the call stayed connected.

[mjr]

I remember when staying on the line was
A valid threat. It used to be, if one of the parties
On the line didn't hang up, the call stayed connected.

Yeah, true. But if they call at 4:45, and the managers have left already, you could have just left them on the line and left yourself.

Mwah ha ha ha!!!

[XCashier]

Yeah, true. But if they call at 4:45, and the managers have left already, you could have just left them on the line and left yourself.

Mwah ha ha ha!!!

That would be amusing, to walk in the next business day and they're still there...SC, you made the call, you're paying for it, knock yourself out!

[Mamochan]

What would have been awesome is if they were setup like some companies where there is a manager ring group. Just throw em on eternal hold

[taxguykarl]

CW emailed the supervisor about it. Should be interesting to see what happens on Monday.

Either nothing or CW will be accused of being rude.

[Coconut]

Meh. 4:45 pm is an okay time to call. But if you really need to get things done, one knows it's best to ring at 4:55 pm.

[MoonCat]

Meh. 4:45 pm is an okay time to call. But if you really need to get things done, one knows it's best to ring at 4:55 pm.

I've had that happen, too. People who want all kinds of long, detailed, complicated combinations of rate packages given - over the phone - at almost 5 pm on a Friday of a holiday weekend.

How's that old saying go, "Your lack of planning does not constitute my emergency"

[Cia]

Yeah, true. But if they call at 4:45, and the managers have left already, you could have just left them on the line and left yourself.

Mwah ha ha ha!!!

For us, when the customer calls it's always an "emergency" even though the detector or system has been in trouble/alarm mode for the last week.