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I want my books back!
Old 04-01-2019, 01:00 AM
Mental_Mouse Mental_Mouse is offline
Store Manager
Join Date: Jan 2016
Posts: 513
Default I want my books back!

I don't often have cause to post here, but twice in the past two weeks, we've had people who brought in their books for sale, telling us that they would pick up the books we didn't want. That much is more-or-less usual, though we prefer giving the rejects to charity rather than hanging on to them until someone picks them up.

But these folks, when we told them how much we'd pay for (some of) their books, say "never mind, we'll take all our books back!". Now, we know we don't pay much, we're up front about that. That's because not only is it harder to sell books (we're competing with Amazon, which can sell books at tag-sale prices), but we are flooded with incoming books (thanks, Marie Kobal ), including a goodly number who just donate their books without asking for payment. (Or dump them on our doorstep, but that's another letter.)

But to ask us to return all your books after we've already sorted and selected from them is a great big Fuck You to us, not to mention definitely not on the same page as normal people who sell us books. (And legally iffy, but that's can of worms we don't intent to open.) This is why we've considered dropping the pick-up option altogether.
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Old 04-01-2019, 03:36 AM
Pixelated Pixelated is offline
Area Manager
Join Date: Oct 2016
Location: Bookholm
Posts: 1,616

Seriously, folks, either you want the damn books or you don't. Make up your mind BEFORE you drop them off.

I'm planning to take some of my books to a second-hand bookstore, and what I get is what I get.

It definitely sounds as if you need to get rid of the "pick-up" option, given how it's being abused.
Customer service: More efficient than a Dementor's kiss
~ Mr Hero
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Old 04-01-2019, 02:03 PM
Mental_Mouse Mental_Mouse is offline
Store Manager
Join Date: Jan 2016
Posts: 513

Just so. Also, the books we reject, we do so because we don't think we can sell them. Mostly because they're too damaged or too common, but also most textbooks outside the hard sciences, and some that are just too stupid.
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bookstore , used books

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