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There's a reason the screen isn't showing ANYTHING ...
  #1  
Old 04-08-2019, 04:32 PM
Pixelated Pixelated is offline
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Smile There's a reason the screen isn't showing ANYTHING ...

One of our self-checkouts was malfunctioning again yesterday. At one point the Head Cashier finally just shut it down completely.

Along comes a customer and starts waving an item at ... the blank BLACK screen.

Me: "Sir? SIR? That one's not working."

He comes to the second machine, which IS working.

Literally not a minute later, here comes a second guy and starts waving an item at ... the blank BLACK screen.

I looked over at the Head Cashier who was watching this and we both rolled our eyes so hard we could see our respective brain-pans.

I was finding it hard not to laugh as I called out "Sir? SIR? That machine's not working ..."

I'm guessing they were thinking in terms of a computer: "Oh, it's gone to sleep; here, this should wake it up ..."

Neither customer was sucky but I wasn't sure where to put this.
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Old 04-08-2019, 05:53 PM
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dalesys dalesys is online now
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The SCO wasn't the only one shut down for maintenance?
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Old 04-09-2019, 08:38 AM
SpyOne SpyOne is offline
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I want to say you should have put a sign on it saying it was out of order, I I do think you should have, but experience tells me that wouldn't have helped.

We have occasionally suffered malfunctions that render us unable to process credit/debit cards. Usually it is the card network, sometimes it is the equipment in the store, and once in a while it is the internet connection between those two.

We put signs on the door, explaining in large letters and saying "CASH ONLY" in huge letters. Smaller versions of the sign are put over all the pin-pads.
People lift the sign to swipe their card.
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Old 04-09-2019, 07:24 PM
Pixelated Pixelated is offline
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Quote:
Quoth SpyOne View Post
I want to say you should have put a sign on it saying it was out of order, I I do think you should have, but experience tells me that wouldn't have helped.

*snip*
Check story 2) here

To give you the Reader's Digest version, we did -- eventually -- only to have the Acting Head Cashier come by later and rip it off.

She then turned the machine back on and set it to the 'Lane Closed' sign.
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Old 04-10-2019, 10:12 PM
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purplecat41877 purplecat41877 is offline
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If a self checkout is out of order, I will put a basket on it. Once it comes back up, off goes the basket.
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  #6  
Old 04-14-2019, 02:55 AM
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CyberLurch CyberLurch is offline
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Sometimes (and I don't know if this is the case here), the machine has to be on in order for the IT crew to do that all that blue voodoo that they do for you.
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  #7  
Old 04-14-2019, 09:30 AM
Buzzard Buzzard is offline
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IF, and I do mean IF, the company is actually paying for an IT department that actually can handle something as modern as a SCO remotely, this could be a valid thing.

I'm thinking that there's more IT devoted to keeping that ancient DOS-based software that handles registers alive than taking care of little things like actual hardware/software issues. (Those guys are expensive, you know)
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