Especially people working for a certain chain made more famous by the "celebutante" daughters of the namesakes.
So my mother was at a conference last week and had to stay at the conference hotel. No problem, she made her reservations and was all set to go.
Now, as well as this hotel being the host hotel for a conference, it was also housing, the same night the conference attendees were getting there, blocks of rooms for five separate weddings with lots of out of town guests. Meaning that the hotel was almost completely sold out to people that would all be arriving pretty much the same day and around the same time.
So my mom gets there to check in and they have ONE person working the desk. My mother had to wait an hour and a half to check in! When she got to the desk she said the poor girl looked ready to cry and Mom was very nice to her. Later, when she came back down and it was a little calmer and there was finally another person, Mom actually asked the girl if someone was sick.
The girl said that no, that's how the schedule had been written -- her, alone, at the front desk during the time when pretty much the entire hotel would be checking in.
Is that normal? Is it corporate trying to save money? Stupid manager? What's going on? Mom said she didn't blame the employee, of course, but she and a lot of other people were livid with whoever caused the situation. They knew these people were all coming and did not schedule well.
Are y'all getting corporate mandates to run minimal staff to save money or was this just a stupid manager at one hotel?
So my mother was at a conference last week and had to stay at the conference hotel. No problem, she made her reservations and was all set to go.
Now, as well as this hotel being the host hotel for a conference, it was also housing, the same night the conference attendees were getting there, blocks of rooms for five separate weddings with lots of out of town guests. Meaning that the hotel was almost completely sold out to people that would all be arriving pretty much the same day and around the same time.
So my mom gets there to check in and they have ONE person working the desk. My mother had to wait an hour and a half to check in! When she got to the desk she said the poor girl looked ready to cry and Mom was very nice to her. Later, when she came back down and it was a little calmer and there was finally another person, Mom actually asked the girl if someone was sick.
The girl said that no, that's how the schedule had been written -- her, alone, at the front desk during the time when pretty much the entire hotel would be checking in.
Is that normal? Is it corporate trying to save money? Stupid manager? What's going on? Mom said she didn't blame the employee, of course, but she and a lot of other people were livid with whoever caused the situation. They knew these people were all coming and did not schedule well.
Are y'all getting corporate mandates to run minimal staff to save money or was this just a stupid manager at one hotel?
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