....But it sure did take my faith in humanity down a notch.
"My TV says no signal."
That's what the client's TV said. He had one of the store's house brand TV's, in other words a flaming hunk of crap. But that's for another topic.
I tried running the running the channel scan, reseated the connection, made sure the TV was set to the right input.... no dice.
I was almost ready to declare a hardware issue when the customer then asked me:
SC: "This cable was there from the previous owner of this house. I don't actually subscribe to cable. Think I need to?"
I told him yes, he needs to. Or if he doesn't want to pay get an over the air antenna. My co-worker thinks the guy was trying to steal cable service and was deflated when he realized he couldn't. I think she was right.
I'm using another person's network, part 1.
SC called in because he couldn't get online. Turns out, he was leeching off someone else's connection.
Me: Due to legal reasons, we can't assist you if you are using someone else's wifi. You will need to get your own ISP and router setup.
SC: Why the hell not?
Me: Because what you're doing is called Wifi leeching, it's essentially the same as stealing cable in the sense you're using something you're not paying for. Many states want to make this illegal in fact.
SC: You're calling me a thief?!
Me: Thinking: yes. Well no but as it stands if you want us to help you, you will need to get your own service and router.
SC: You're not helpful....
*Click.*
I'm using another person's network, part 2.
Another moron who turned out to be using someone else's wifi. I tell him the same thing that I told the guy in the story above.
So they guy asked....
SC: But I know the guy! How 'bout I give you his number and you can call him to get this issue resolved?
Me: I can't do that.
SC: Why not?
Me: Because as I said before, once I find out you're using someone else's network we can't assist. It's a legal issue as I pointed out before.
SC: Fine whatever....
*Click.*
Some IT guy you have there....
SC: I want to cancel your software because I am using [software with the same initials as California].
Me: *While surfing to the window to cancel our software.* Just one thing, once your subscription to [software with the same initials as California] runs out, it might be best to go with something else. That program is overused by so many people that malware just blows right past it and it slows things down to a crawl: Every time I see a computer with it, I have to uninstall it to get the computer to run like it should instead of like a 486.
SC: Well my IT guy recommended it. I think my IT guy would know more about this than a front-line rep like you!
Me: Okay sir I just canceled the software, here's your case number have a good day.
*Click.*
Bonus: I bet this galls the hell out of MalwareBytes.
One of the new versions of our security software that we support through the store-licensed program asks you to uninstall MalwareBytes Anti-Malware before it can be installed. Don't see how, as the freeware version of MBAM doesn't have a real-time scanner. I just let customers know that I am uninstalling to pacify the software and to reinstall it when the install of our software is complete, just don't run them at the same time.
"My TV says no signal."
That's what the client's TV said. He had one of the store's house brand TV's, in other words a flaming hunk of crap. But that's for another topic.
I tried running the running the channel scan, reseated the connection, made sure the TV was set to the right input.... no dice.
I was almost ready to declare a hardware issue when the customer then asked me:
SC: "This cable was there from the previous owner of this house. I don't actually subscribe to cable. Think I need to?"
I told him yes, he needs to. Or if he doesn't want to pay get an over the air antenna. My co-worker thinks the guy was trying to steal cable service and was deflated when he realized he couldn't. I think she was right.
I'm using another person's network, part 1.
SC called in because he couldn't get online. Turns out, he was leeching off someone else's connection.
Me: Due to legal reasons, we can't assist you if you are using someone else's wifi. You will need to get your own ISP and router setup.
SC: Why the hell not?
Me: Because what you're doing is called Wifi leeching, it's essentially the same as stealing cable in the sense you're using something you're not paying for. Many states want to make this illegal in fact.
SC: You're calling me a thief?!
Me: Thinking: yes. Well no but as it stands if you want us to help you, you will need to get your own service and router.
SC: You're not helpful....
*Click.*
I'm using another person's network, part 2.
Another moron who turned out to be using someone else's wifi. I tell him the same thing that I told the guy in the story above.
So they guy asked....
SC: But I know the guy! How 'bout I give you his number and you can call him to get this issue resolved?
Me: I can't do that.
SC: Why not?
Me: Because as I said before, once I find out you're using someone else's network we can't assist. It's a legal issue as I pointed out before.
SC: Fine whatever....
*Click.*
Some IT guy you have there....
SC: I want to cancel your software because I am using [software with the same initials as California].
Me: *While surfing to the window to cancel our software.* Just one thing, once your subscription to [software with the same initials as California] runs out, it might be best to go with something else. That program is overused by so many people that malware just blows right past it and it slows things down to a crawl: Every time I see a computer with it, I have to uninstall it to get the computer to run like it should instead of like a 486.
SC: Well my IT guy recommended it. I think my IT guy would know more about this than a front-line rep like you!
Me: Okay sir I just canceled the software, here's your case number have a good day.
*Click.*
Bonus: I bet this galls the hell out of MalwareBytes.
One of the new versions of our security software that we support through the store-licensed program asks you to uninstall MalwareBytes Anti-Malware before it can be installed. Don't see how, as the freeware version of MBAM doesn't have a real-time scanner. I just let customers know that I am uninstalling to pacify the software and to reinstall it when the install of our software is complete, just don't run them at the same time.
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