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So tonight starts off like any other night. I go to work and step in the door fully prepared to be irritated out of my mind by assinine questions from managers who don't know how to do their job, co-workers who don't care if they do their job, and customers who complete the cycle of turning a night at a combined KFC and Taco Bell Drive Thru window into my own personal 7th level of Hell.
Over the course of the night a total of about 4 people come through who all want this 8 piece special that KFC has going on with a coupon making the price for the meal $13.79 instead of $17.99 (we're proud of our chicken at this store.)
Now that's not a big deal, if a person has the common sense to order food the way that they should. But the first one that stands out in memory who had the coupon forgets to mention that they had the coupon. Somewhere in the 15 second drive from the little box that my voice comes out of and the actual window where I get to see what idiot I just had the "pleasure" of speaking to, (which amazingly takes some people up to 5 minutes to complete, when we aren't busy XD,) they realize that they have a coupon which they intended on using. This means that when they finally finish crossing the mini-sahara desert and arrive at the lucious window oasis which they then pollute the air of with the heat from outside (as well as multiple noxious odors, some of which I'm sure should have a surgeon general's warning floating in the middle of them,) i have to hunt down a manager. Now this is sometimes an incredible game of cat and mouse in which i can search the entire store twice and never catch sight of my prey until i get back to where i started. Thankfully we had three managers in the store this time and I immediately spotted one of them. I then have to get a little magical green card to swipe in the register multiple times as I delete the order so that I can ring the exact thing up again only cheaper.
Again, this happens. It's no big deal. I understand. I have a bad memory too.
So three orders down the line another person does the exact same thing.
And I repeat the procees.
20 minutes later a third person comes through and orders yet another 8 piece meal and forgets to mention the coupon. As they arrive at the window I begin to recieve the looks of death that let me know someone isn't happy about something. They begin to question me about why their food is so expensive when they ordered the special. And I ask "What special did you want? Because I can assure you, if you ordered any special it would be on my screen and rung up right."
Im then verbally assaulted and told that they did order the special and they produce the mystical $13.79 coupon (which im tired of seeing by this point.)
So I once again find a manager. This time it's a little harder than the first two, as the good managers have left by this point and all I have to work with now is the manager who has to ask me how to punch the inventory into the computer and what to do when anything at all goes wrong in the store beyond her limited capacity for understanding.
And then later on a person comes through with yet another Satan Special for $13.79. But this one is a little more intelligent and tells me they have the coupon as they place the order. Or at least thats what I thought. As well as the special they also ask for a few things from Taco Hell. And upon arrival at the window I begin being hammered again with the stare of 1000 daggers. They then proceed to complain about the price and why it's so expensive when they ordered the special. So I begin to think that maybe I missed one. Maybe i forgot to hit the coupon button and rang up a regular 8 piece.
So I look at the screen and immediately begin to smile.
Plain as day, next to the 8 piece it says $13.79.
And below it are the prices for the things from Taco Bell and the extra sides from KFC.
I then begin to make myself feel better about the whole night as I don my worst smart-ass attitude and begin telling them each item on the order, the price, and the tax added on, finishing up with a grand total of the exact same number which I told them was the price to start with. I attempt to use my tone of voice to convey the thought of "it costs this much money because you ordered $13.79 worth of extra items, MA'AM!"
And I giggle to myself as they realize that they just don't know how to count, pay for their meal and drive away.
Sometimes, just sometimes, there is a silver lining on the storm clouds.
Over the course of the night a total of about 4 people come through who all want this 8 piece special that KFC has going on with a coupon making the price for the meal $13.79 instead of $17.99 (we're proud of our chicken at this store.)
Now that's not a big deal, if a person has the common sense to order food the way that they should. But the first one that stands out in memory who had the coupon forgets to mention that they had the coupon. Somewhere in the 15 second drive from the little box that my voice comes out of and the actual window where I get to see what idiot I just had the "pleasure" of speaking to, (which amazingly takes some people up to 5 minutes to complete, when we aren't busy XD,) they realize that they have a coupon which they intended on using. This means that when they finally finish crossing the mini-sahara desert and arrive at the lucious window oasis which they then pollute the air of with the heat from outside (as well as multiple noxious odors, some of which I'm sure should have a surgeon general's warning floating in the middle of them,) i have to hunt down a manager. Now this is sometimes an incredible game of cat and mouse in which i can search the entire store twice and never catch sight of my prey until i get back to where i started. Thankfully we had three managers in the store this time and I immediately spotted one of them. I then have to get a little magical green card to swipe in the register multiple times as I delete the order so that I can ring the exact thing up again only cheaper.
Again, this happens. It's no big deal. I understand. I have a bad memory too.
So three orders down the line another person does the exact same thing.
And I repeat the procees.
20 minutes later a third person comes through and orders yet another 8 piece meal and forgets to mention the coupon. As they arrive at the window I begin to recieve the looks of death that let me know someone isn't happy about something. They begin to question me about why their food is so expensive when they ordered the special. And I ask "What special did you want? Because I can assure you, if you ordered any special it would be on my screen and rung up right."
Im then verbally assaulted and told that they did order the special and they produce the mystical $13.79 coupon (which im tired of seeing by this point.)
So I once again find a manager. This time it's a little harder than the first two, as the good managers have left by this point and all I have to work with now is the manager who has to ask me how to punch the inventory into the computer and what to do when anything at all goes wrong in the store beyond her limited capacity for understanding.
And then later on a person comes through with yet another Satan Special for $13.79. But this one is a little more intelligent and tells me they have the coupon as they place the order. Or at least thats what I thought. As well as the special they also ask for a few things from Taco Hell. And upon arrival at the window I begin being hammered again with the stare of 1000 daggers. They then proceed to complain about the price and why it's so expensive when they ordered the special. So I begin to think that maybe I missed one. Maybe i forgot to hit the coupon button and rang up a regular 8 piece.
So I look at the screen and immediately begin to smile.
Plain as day, next to the 8 piece it says $13.79.
And below it are the prices for the things from Taco Bell and the extra sides from KFC.
I then begin to make myself feel better about the whole night as I don my worst smart-ass attitude and begin telling them each item on the order, the price, and the tax added on, finishing up with a grand total of the exact same number which I told them was the price to start with. I attempt to use my tone of voice to convey the thought of "it costs this much money because you ordered $13.79 worth of extra items, MA'AM!"
And I giggle to myself as they realize that they just don't know how to count, pay for their meal and drive away.
Sometimes, just sometimes, there is a silver lining on the storm clouds.
Customer w/o coupon buys his stuff at full price, leaves, you ring up the over-charge with a coupon and pocket the difference. Just an exercise in feasability, I swear....
,) which you then swipe through the register and use to bypass the password completely by simply taking a dollar off until the price is right. Or, there is the other option which is even faster, which is to simply think of something which is the same price as the item on the coupon and ring that up instead. As you ring it up you tell the person packing the order for you what it really is rather than what the screen says and then it's just a done deal.
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