Background info - in the library system I work in, customers can't check items out if they owe $25 or more in fines on their account.
Earlier this afternoon, I dealt with a customer whom I'll refer to as "GrouchyLady". She came stomping up to the circulation desk, and wanted to know why she had fines on her card. I looked up her account, told her it was because of a damaged book, and she was VERY adamant about saying that she would never, never damage a library book. (wasn't yelling, but had an angry, snippy sort of tone)
I got the book in question from our "damaged item" shelf, showed it to GrouchyLady, and she was not having it....insisted that she didn't do it, she would never have damaged a library book, ....etc. (our head circulation person was also present, and she was helping me deal with this)
GrouchyLady then took the book she'd been intending to check out, slammed it down on the circulation desk, said "Fine, then! I am NOT paying for that book!" and stomped off out the door. Ironically enough, my co-worker and I might have been willing to work with her on it, but she was so nasty/grumpy about it that we didnt have a chance to say much before she stormed out of the library.
Earlier this afternoon, I dealt with a customer whom I'll refer to as "GrouchyLady". She came stomping up to the circulation desk, and wanted to know why she had fines on her card. I looked up her account, told her it was because of a damaged book, and she was VERY adamant about saying that she would never, never damage a library book. (wasn't yelling, but had an angry, snippy sort of tone)
I got the book in question from our "damaged item" shelf, showed it to GrouchyLady, and she was not having it....insisted that she didn't do it, she would never have damaged a library book, ....etc. (our head circulation person was also present, and she was helping me deal with this)
GrouchyLady then took the book she'd been intending to check out, slammed it down on the circulation desk, said "Fine, then! I am NOT paying for that book!" and stomped off out the door. Ironically enough, my co-worker and I might have been willing to work with her on it, but she was so nasty/grumpy about it that we didnt have a chance to say much before she stormed out of the library.
Comment