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Apparently the rain bring out some interesting people! I don't know why but half of my customers today wouldn't look at me! Not just looking in my eyes, but completely avoiding me! They would just stand at the register (so I'm directly in front of them) and order while looking around like they were like Stevie Wonder on a piano! I'm not known to give bad customer service (most of the regulars come in to chat with me) and I checked in the mirror and with my coworkers to see if something was on my face/body...so WTF!?!
Then we got this gem of a SC:
guy comes in and orders a juice blend but he doesn't want ice (the recipe calls for ice...IMPORTANT!). No biggie. So my coworker goes and makes it for him and when she pours it he sees that the cup isn't filled up.
All of us here on CS, being the logical people that we are, can figure out that if you take something OUT from a recipe...the end product will be smaller. Thus it won't fill the cup at it normally should. But, if everyone was logical there would be no SCs...*sigh*
so the guy FLIPS out, screaming at my coworker about how she's ripping him off (at this point all I hear is RAWWWWWRRR wah wah wah waaaah RAAWWEE...kinda like the adults in Peanuts but psycotic) My CW calmly (although I can see she's rattled..she's tiny and this really big (tall and overweight) guy is practically ready to devour her) explains why the drink is short and then asks if he would like us to remake it or we can either fully refund or exchange for something new. SC decides that he wants another drink that is larger, has more crap on top, but more importantly waay more expensive than his original juice (
yay more money!) The drink that he orders only comes in the smaller 3 of our 4 sizes (tiny, small, med. and large) When someone orders the med (again..which is the largest size you can order of this particular drink) we put it in the larger cup to accomidate all the crap that goes on top. It doesn't fill the cup completely since it is technically the smaller size so what happens when she remakes the new drink? That's right. Douchebag McGee screams bloody murder again about the cup not being full. My CW explains that he's in fact getting more since it won't fit in the medium cup and if we put it in the med to fill the cup he would lose some of it! He still screams about us ripping him off and how all of us are going to lose our jobs when he complains to corporate and storms out. Another customer comes up and tells my CW that she did a great job handling that jerk and writes a letter to my Mgr stating so.
The kicker: the SC reaches over the counter to grab his original juice and stormed out with BOTH DRINKS!
Oy....stoopid rain making all the stoopid people come out!
Then we got this gem of a SC:
guy comes in and orders a juice blend but he doesn't want ice (the recipe calls for ice...IMPORTANT!). No biggie. So my coworker goes and makes it for him and when she pours it he sees that the cup isn't filled up.
All of us here on CS, being the logical people that we are, can figure out that if you take something OUT from a recipe...the end product will be smaller. Thus it won't fill the cup at it normally should. But, if everyone was logical there would be no SCs...*sigh*
so the guy FLIPS out, screaming at my coworker about how she's ripping him off (at this point all I hear is RAWWWWWRRR wah wah wah waaaah RAAWWEE...kinda like the adults in Peanuts but psycotic) My CW calmly (although I can see she's rattled..she's tiny and this really big (tall and overweight) guy is practically ready to devour her) explains why the drink is short and then asks if he would like us to remake it or we can either fully refund or exchange for something new. SC decides that he wants another drink that is larger, has more crap on top, but more importantly waay more expensive than his original juice (
yay more money!) The drink that he orders only comes in the smaller 3 of our 4 sizes (tiny, small, med. and large) When someone orders the med (again..which is the largest size you can order of this particular drink) we put it in the larger cup to accomidate all the crap that goes on top. It doesn't fill the cup completely since it is technically the smaller size so what happens when she remakes the new drink? That's right. Douchebag McGee screams bloody murder again about the cup not being full. My CW explains that he's in fact getting more since it won't fit in the medium cup and if we put it in the med to fill the cup he would lose some of it! He still screams about us ripping him off and how all of us are going to lose our jobs when he complains to corporate and storms out. Another customer comes up and tells my CW that she did a great job handling that jerk and writes a letter to my Mgr stating so. The kicker: the SC reaches over the counter to grab his original juice and stormed out with BOTH DRINKS!
Oy....stoopid rain making all the stoopid people come out!
) It's really the manager's discretion. Usually if we mess up, I always give the customer both to make them happy (especially if I was the one messing up!) but if the customer's being a dick or it's their damn fault they can't read the menu or the six year sent in by lazy mommy can't order right (noo..not bitter..me? 
) I'll keep the first one and only give the remake to the customer. This guy reached over the blenders, where most people would have to walk around to grab it (he was really tall), and grabbed the drink that i had kept and took both. Hopefully he really does never come back.
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