http://www.yahoo.com/s/372627
After watching this video I couldn't help to think about how all this would have made my life worse if my old store had all of these. My store being home of some of the dumbest, whiniest, stuck up, and spoiled customers around.. it's probably just like yours.
I can see how this will go: (I biased this on our customers at my old store and the junk they did.)
Parents fighting over the stupid Barney cart, they fought over the stupid race car carts (yea, let's play mediator). Then, the stupid carts break because the damn customer leaves it in the parking lot and it takes a bite out of your bonus. Not to mention finding space to plug them up and charge them like mart carts, cleaning out crumbs and other lovely messes.
The daycare works, but then it's just one more thing the customer will bitch about when there is the slightest problem and the daycare becomes your problem. It seems like the more you give the customer to help them, the more spoiled and bitchy they are. We special ordered stuff for any customer, meaning we went shopping at other stores for items that we didn't carry. They'd bitch we didn't have it, then we'd get it and they'd never buy it. Then when they come back in they'd bitch that it expired 2 months ago.
Those tablets?
Instead of telling a customer where the dill weed is you'll have to give them a 30 minute tutorial on how to use the tablet to find it. Like the Barney cart, those carts will be left in the rain, break and come out of your bonus. How did you learn how to use the tablet? Even though it takes no training to use one the store manager calls a mandatory 6am meeting for you to train on how to use them anyway.
Frustration when the clerk doesn’t know the difference between a Fuji and a pink lady? Not like there aren't 10 or so different apples, but the customer can't be bothered to know what they pick up or better yet remove the sticker containing the ul code on it. Lovely, a little camera to complicate our lives and.... another mandatory 6am meeting.
The fingerprint identification, that's nice. I really have no issue than that; of course some of my old customers will be baffled when it can't read their fingerprint through gloves or Band-Aids.
After watching this video I couldn't help to think about how all this would have made my life worse if my old store had all of these. My store being home of some of the dumbest, whiniest, stuck up, and spoiled customers around.. it's probably just like yours.
I can see how this will go: (I biased this on our customers at my old store and the junk they did.)
Parents fighting over the stupid Barney cart, they fought over the stupid race car carts (yea, let's play mediator). Then, the stupid carts break because the damn customer leaves it in the parking lot and it takes a bite out of your bonus. Not to mention finding space to plug them up and charge them like mart carts, cleaning out crumbs and other lovely messes.
The daycare works, but then it's just one more thing the customer will bitch about when there is the slightest problem and the daycare becomes your problem. It seems like the more you give the customer to help them, the more spoiled and bitchy they are. We special ordered stuff for any customer, meaning we went shopping at other stores for items that we didn't carry. They'd bitch we didn't have it, then we'd get it and they'd never buy it. Then when they come back in they'd bitch that it expired 2 months ago.
Those tablets?
Instead of telling a customer where the dill weed is you'll have to give them a 30 minute tutorial on how to use the tablet to find it. Like the Barney cart, those carts will be left in the rain, break and come out of your bonus. How did you learn how to use the tablet? Even though it takes no training to use one the store manager calls a mandatory 6am meeting for you to train on how to use them anyway.
Frustration when the clerk doesn’t know the difference between a Fuji and a pink lady? Not like there aren't 10 or so different apples, but the customer can't be bothered to know what they pick up or better yet remove the sticker containing the ul code on it. Lovely, a little camera to complicate our lives and.... another mandatory 6am meeting.
The fingerprint identification, that's nice. I really have no issue than that; of course some of my old customers will be baffled when it can't read their fingerprint through gloves or Band-Aids.
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