Go Back   Customers Suck! > The Heart of the Site > Sucky Customers

Reply
 
Thread Tools Display Modes

if the agent tells you you should make a reservation... LISTEN!
  #1  
Old 08-02-2018, 05:22 AM
katzklaw katzklaw is offline
Assistant Manager
 
Join Date: Oct 2012
Posts: 261
Default if the agent tells you you should make a reservation... LISTEN!

brief one...

phone rings at about 4pm...(we close at 8 during the week)
me: *standard greeting*
them: (in accented, but clear english): do you have room for a small motorhome tonight?
me: i have one spot left
them: when is the latest i can get there?
me: we close at 8 o'clock, but if you want that site, you should make a reservation. i've already had other inquiries about that site
them: how late can i come? is 9 too late?
me: we close at 8, but we have a late check in procedure, so there is no time that is too late... however, if you want a site, you need to make a reservation. i only have 1 site
them: i can come after 8?
me: i only have one site. you need a reservation
them: ok. i come at 8
me: o..kay.... *shrug*

so guess who showed up at 7 to find out that the one site had been sold? if you said my accented phone friend, you win the prize!

and while they had an accent, it wasn't so thick of an accent that i would think they would have trouble understanding "you need a reservation". especially said no less than 3 times.
Reply With Quote

  #2  
Old 08-02-2018, 03:45 PM
taxguykarl's Avatar
taxguykarl taxguykarl is offline
Seasonal Tax Preparer
 
Join Date: Aug 2008
Location: Chicagoland (South suburbs)
Posts: 3,630
Default

You snooze, you lose. You take your chances if you arrive without a reservation.
[SARCASM:] Don 't you have any spaces in the back?[/END SARCASM]
__________________
I'm trying to see things from your point of view, but I can't get my head that far up my keister!

Who is John Galt?
-Ayn Rand, Atlas Shrugged
Reply With Quote

  #3  
Old 08-02-2018, 04:10 PM
dalesys's Avatar
dalesys dalesys is offline
Pune Massacreeist
 
Join Date: Nov 2008
Location: Salsa Lake City, UT, USA
Posts: 6,822
Default

Quote:
Quoth taxguykarl View Post
[SARCASM:] Don 't you have any spaces in the back?[/END SARCASM]
Yes, but Amtrak complained about excessive wear on their cow-catchers.
__________________
I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
Procrastination: Forward planning to insure there is something to do tomorrow.
Derails threads faster than a pocket nuke.
Reply With Quote

  #4  
Old 08-02-2018, 04:40 PM
katzklaw katzklaw is offline
Assistant Manager
 
Join Date: Oct 2012
Posts: 261
Default

Quote:
Quoth taxguykarl View Post
You snooze, you lose. You take your chances if you arrive without a reservation.
[SARCASM:] Don 't you have any spaces in the back?[/END SARCASM]
i know i'm dealing with sucky customers and all, but it is constantly a source of amusement/amazement exactly how many people are shocked (SHOCKED i tell you!!!) on a DAILY basis that a busy park in a popular area on the California coast has no room. no, not even for a tiny tent. and no, you can't set up a tent or RV in our parking lot. BAI!
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 06:30 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.