We have a chat program for our library that allows people to talk to a librarian when/if they are not able to come to the reference desk.
Today this patron comes on and proceeds to ask her question. In one long run-on sentence. My co-worker and I have to stare at her question for 2 minutes before figuring out what she wants. Once we find out what she is looking for, it takes another 20 minutes to get the actual specifics of her request. Then another 10 to lead her to the right page to look. And finally we have a 10 minute talk on how most psychological journals are going to use APA style formatting. (HELLO!!! APA STANDS FOR AMERICAN PSYCHOLOGICAL ASSOCIATION <---my thoughts during that part of the conversation).
Why do I seem to get the people during my shift that don't seem to belong in college?
Today this patron comes on and proceeds to ask her question. In one long run-on sentence. My co-worker and I have to stare at her question for 2 minutes before figuring out what she wants. Once we find out what she is looking for, it takes another 20 minutes to get the actual specifics of her request. Then another 10 to lead her to the right page to look. And finally we have a 10 minute talk on how most psychological journals are going to use APA style formatting. (HELLO!!! APA STANDS FOR AMERICAN PSYCHOLOGICAL ASSOCIATION <---my thoughts during that part of the conversation).
Why do I seem to get the people during my shift that don't seem to belong in college?
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