So, on Christmas Eve, around noon, I went to the grocery store to pick up somethings for Christmas dinner that my mom had forgotten on her earlier foray, and to pay the water bill.
Now, I had only taken a certain amount of money, and I wanted to ensure that I had enough so I went and got the groceries first, and then to pay the bill at the Courtesy Counter.
When I got to the counter there were a couple of people ahead of me, and I got in line. When I approached the counter, I set down the items in my arms, reached in my coat pocket for the bill, and promptly dropped it on the ground.
By the time I had picked it up, the lady who runs the Courtesy Counter throughout the week was on the phone. I assumed that the phone had rang and I had missed it, so I waited.
And waited.
And waited.
When she finally said something into the phone, it was clear that she was leaving a voice mail. For a customer that had forgotten/lost their CC. Which means that SHE made the call. I was pretty upset about this, especially as when I worked for this same establishment it would be unacceptable to tend to such a task while there were customers physically waiting.
When my transaction was complete, I sought out the manager, and made it clear that, while I didn't like to make complaints, I did not appreciate being forced to wait while she took care of tasks that could be postponed to a more opportune time.
Then I checked myself out, and went home.
So, was it sucky of me to go to the manager over this?
SC
Now, I had only taken a certain amount of money, and I wanted to ensure that I had enough so I went and got the groceries first, and then to pay the bill at the Courtesy Counter.
When I got to the counter there were a couple of people ahead of me, and I got in line. When I approached the counter, I set down the items in my arms, reached in my coat pocket for the bill, and promptly dropped it on the ground.
By the time I had picked it up, the lady who runs the Courtesy Counter throughout the week was on the phone. I assumed that the phone had rang and I had missed it, so I waited.
And waited.
And waited.
When she finally said something into the phone, it was clear that she was leaving a voice mail. For a customer that had forgotten/lost their CC. Which means that SHE made the call. I was pretty upset about this, especially as when I worked for this same establishment it would be unacceptable to tend to such a task while there were customers physically waiting.
When my transaction was complete, I sought out the manager, and made it clear that, while I didn't like to make complaints, I did not appreciate being forced to wait while she took care of tasks that could be postponed to a more opportune time.
Then I checked myself out, and went home.
So, was it sucky of me to go to the manager over this?
SC
Comment