Two from recently.
Google your own stuff
Guy comes in to the lobby. He says he lives up the street and wants to know about the Space Needle. When informed that we don't have any brochures on the Space Needle, he asks if I can look up information on it.
Dude, you're not a customer. If he was a guest, that would be one thing, but he wasn't staying in the hotel or spending money at the restaurant. He just wandered in. We're not even near Seattle! (Half our guests are here on vacation away from Seattle.) Why the f**k would we have information on the Needle?
I eventually told him www.spaceneedle.com had all the info and he said he would go home and look it up. Like, yeah, you should have done that in the first place.
When I take the time to Google...
A guest came down do the front desk. Since this one's an actual paying guest, I'm willing to do more for them.
SC: "Yeah, we were thinking about going over the border to eat dinner in Vancouver tonight. What's good up there?"
I always love people who make loads of money (with this guy's occupation, he has to be making six decent figures a year) who ask someone making squat wages what's good to eat when that person clearly likely can't afford to eat out a lot, and not at the same caliber of dining establishments.
Me: "What sort of cuisine were you looking at?"
SC: "Oh, I don't know."
Vancouver is a BIG city about an hour drive away. I'm gonna need something to work with.
SC: "...maybe some seafood."
Me: *typey into Google* "It looks like there's [some restaurant near Stanley Park] that looks good."
SC: *frowning*
Me: "Orrr, there's..." *more typey* "...[restaurant] in Richmond that's closer if you don't want to go that far north. I can call and make you a dining reservation and get you driving directions if you like."
SC: *full-on scowl* "No thanks. If you're just going to Google it, I can just do that myself on my phone." *storms off*
Me:
Google your own stuff
Guy comes in to the lobby. He says he lives up the street and wants to know about the Space Needle. When informed that we don't have any brochures on the Space Needle, he asks if I can look up information on it.
Dude, you're not a customer. If he was a guest, that would be one thing, but he wasn't staying in the hotel or spending money at the restaurant. He just wandered in. We're not even near Seattle! (Half our guests are here on vacation away from Seattle.) Why the f**k would we have information on the Needle?
I eventually told him www.spaceneedle.com had all the info and he said he would go home and look it up. Like, yeah, you should have done that in the first place.
When I take the time to Google...
A guest came down do the front desk. Since this one's an actual paying guest, I'm willing to do more for them.
SC: "Yeah, we were thinking about going over the border to eat dinner in Vancouver tonight. What's good up there?"
I always love people who make loads of money (with this guy's occupation, he has to be making six decent figures a year) who ask someone making squat wages what's good to eat when that person clearly likely can't afford to eat out a lot, and not at the same caliber of dining establishments.
Me: "What sort of cuisine were you looking at?"
SC: "Oh, I don't know."
Vancouver is a BIG city about an hour drive away. I'm gonna need something to work with.
SC: "...maybe some seafood."
Me: *typey into Google* "It looks like there's [some restaurant near Stanley Park] that looks good."
SC: *frowning*
Me: "Orrr, there's..." *more typey* "...[restaurant] in Richmond that's closer if you don't want to go that far north. I can call and make you a dining reservation and get you driving directions if you like."
SC: *full-on scowl* "No thanks. If you're just going to Google it, I can just do that myself on my phone." *storms off*
Me:
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